L1 Support Specialist - Gersh Autism : Job Details

Gersh Academy is seeking a Full Time Level 1 Support Specialist to join our team. As a Level 1 Support Specialist, you will be responsible for providing technical assistance and support to our staff members. You will diagnose and resolve basic technical issues and escalate complex problems to the appropriate IT personnel. The Level 1 Support Specialist will also assist in the maintenance and administration of various IT systems.

Responsibilities:

Provide technical support and assistance to staff members via phone, email, and in-person

Troubleshoot hardware and software issues

Install, configure, and upgrade software and hardware

Assist in the documentation and maintenance of IT systems and processes

Escalate complex technical issues to the appropriate IT personnel Assist in managing user accounts and permissions

Deploy, ship, and track IT assets/equipment

Participate in IT projects and initiatives

Stay up-to-date with the latest technology trends and developments

Requirements

Associate's degree in a relevant field preferred

1-2 years of experience in a technical support role

Strong knowledge of Windows operating systems and Microsoft Office

Basic understanding of networking concepts

Excellent problem-solving and communication skills

Ability to work independently and as part of a team

Customer service-oriented mindset

Benefits

+ Health Care Plan (Medical, Dental & Vision)

+ Retirement Plan (401k, IRA)

+ Life Insurance (Basic, Voluntary & AD&D)

+ Paid Time Off (Vacation, Sick & Public Holidays)

+ Family Leave (Maternity, Paternity)

+ Short Term & Long Term Disability

+ Training & Development