L2 App/Platform Support Engineer - MarkJames Search : Job Details

Our client is seeking a skilled L2 Application/Platform Support Engineer with 3-4 years of experience for an onsite role in Charlotte, NC, or New York City.

Job Description & Key Responsibilities:

• Systems Management: Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area.
• Efficiency & Automation: Enhance system efficiency and automate tasks requiring manual intervention.
• Analysis & Review: Evaluate complex operational systems, application software, and technology initiatives to ensure maximum availability.
• Technical Deliverables: Fulfill technical objectives with a solid understanding of operational standards and processes.
• Solution Development: Analyze large-scale technology solutions, assessing technical challenges and aligning with business goals.
• Collaboration: Partner with senior technical experts, business teams, and external groups to resolve complex issues and optimize infrastructure.
• Incident & Problem Management: Handle incidents efficiently and follow best practices for problem management.
• Change Management: Oversee and implement changes within the operational environment.

Required Skills:

• Proficiency in Microsoft SQL and MongoDB, including creating and optimizing queries.
• Experience with Splunk, GCL, and other observability tools.
• Familiarity with Java and .Net application logs.
• Networking and cybersecurity knowledge (optional but preferred).