L2 Engineer - Insight Global : Job Details

Position: L2 Engineer

Location: Deerfield Beach, FL

Salary Range: $75-90k

Must have:

• 8+ year of experience
• Knowledge of backup applications (Acronis, Veeam, Barracuda, Commvault, etc.)
• Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)
• Familiarity with DNS, DHCP, and TCP/IP
• Switching and routing topologies (VLAN, basic routing protocol knowledge)
• Firewall Technologies (Cisco, FortiGate, Palo Alto, etc.)
• Administering and designing Microsoft Windows Active Directory topologies
• Disaster recovery planning and implementation
• In-depth knowledge of M365 and Microsoft SQL
• In-depth knowledge of Microsoft Azure / Intune
• In-depth knowledge of VMware vSphere 7.0 and above
• In-depth knowledge of Hyper Converged Infrastructure (Nutanix, EMC, Dell, HP, etc.)

Plusses:

• Former Managed Services experience preferred
• Knowledge of Apple OS and Devices a plus
• Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise) a plus

Certifications preferred but not required:

• Network Certifications preferred
• VMware Certification preferred

Day to day:

Our client is a Cybersecurity managed service company that outsources their services to their clients, which they currently have 4,000-5,000, however this person will only be servicing for 2 accounts of theirs. The Senior L2 Engineer works under the direction of the Managed Service Operations Center (MSOC) Manager and will support our clients and internal operations. This position is responsible for exceeding established SLAs, providing world class customer service and technical support, and managing service requests through our ticketing system. Accountability and proactive communication as it relate to all position responsibilities. Possible room for growth, looking for someone who can eventually move up to become an Azure Engineer manager.