L3 Production Support Consultant (Banking Background) - SARANSH : Job Details

Role: L3 Production Support Consultant - FICC (Banking Background)

Location: NYC, NY (Onsite from Day 1)

Job Type: Contract

Note:

• Need to go through CoderPad and interviews with Development team.

Job Description:

• Seeking a skilled and experienced engineers with strong L3 support capabilities to join our front office L3 support team.
• This role involves troubleshooting, supporting, bug-fixing and optimizing existing systems while ensuring their high performance, scalability, and reliability.

Must have:

• Banking / Investment Banking experience is a must.
• Good at coding, debugging & communication Skills.
• Level - L2, L3 Application Support experience + Development experience preferably in 4-10 years range.
• Tech Skills – Any object-oriented programming experience (Java, C++, Python, etc).
• Unix/ Linux
• SQL/database understanding.

Role also needs to follow all the below L2 hiring criteria:

L2 positions Criteria:

• L2 criteria is strong communication, strong individual who can stay on his/her toes through the day, analyze, debug and resolve issues, escalate to L3, raise incident, manage impact, communicate with users/stakeholders, escalate to management on both support and development side, raise problem tickets and work with Development teams to drive down issues and work on transformations.
• Code debugging is very small part of what we do, but people need to know technical concepts well and be able to explain clearly.