Lab Services Representative - Kootenai Health : Job Details

Provides administrative, customer service, and technical support for pre-analytical and post-analytical laboratory processes. Responsibilities: Serves as primary contact for walk-ins, answers laboratory phone calls, triages requests, and routes callers appropriately Manages a variety of lab billing and registration work queues, error work queues, and follow-up worklists Checks insurance eligibility to verify coverage; researches and corrects demographic, insurance coverage, lab orders, and other required data elements needed to ensure clean claims submissions Performs manual charging for pathology testing and miscellaneous laboratory tests Troubleshoots errors, issues with failed result faxes, notifies providers and patients of canceled testing, and performs service recovery activities with patients Registers specimens from outside facilities under client accounts and responds to requests from clients Performs order entry in LIS and double-checks accuracy of orders entered manually by ...Representative, Customer Service, Healthcare, Laboratory, Technical Support, Retail