Lab Supervisor - Mountain Area Health Education Center : Job Details

JOB SUMMARY:

The primary purpose of this position is to coordinate the daily operations of the Family Medicine laboratory services. This role includes performing venipunctures and finger sticks for patients of all ages, processing medical laboratory tests, and documenting results for the diagnosis and prevention of disease while adhering to the regulatory requirements of CLIA. Additionally this position will serve as a lab staff supervisor, lead phlebotomy trainer, coordinate phlebotomy schedules, and review all labs throughout the day to ensure compliance and accuracy.

SPECIFIC RESPONSIBILITIES:

* Performing controls on CLIA waive lab tests and monitoring the logs for accuracy and completion

* Creates and maintains phlebotomy schedules and assignments

* Cleaning and stocking and supply ordering for specimen collection areas

* Monitoring lab schedule for appointment arrivals and escorting patients to the lab, ensuring timely appointments and excellent patient experience

* Review all incoming lab orders from providers for completion and accuracy

* Ensuring all laboratory staff follow specimen processing instructions for accuracy

* Requisitioning and processing samples, including centrifuging and any special processing instructions

* Ensure all samples are prepared accurately for pick-up from reference lab(s)

* Review daily logs of all completed point of care results per standard operating procedure

* Escalating abnormal and critical results per policy

* Practice infection prevention control standards at all times

* Monitor and respond to EHR messaging, and voicemails timely

* Serve as preceptor for phlebotomy students or clinical staff

* Serves as a trainer for POCT testing and phlebotomy

* Actively embraces and supports divisional and organizational initiatives

* Serves as a back-up for clinical team members as needed

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Lab Supervisor may perform.

KEY COMPETENCIES:

* Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

* Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

* HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

* Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

* Organizational Values

Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

* Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

* COMPUTER

* Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.

* Knowledge and experience documenting patient care in an electronic health record.

* FOREIGN LANGUAGE

* Spanish speaking skills preferred.

* LABORATORY

* Knowledge of medical laboratory principles, standards, and tests

* Knowledge of medical laboratory safety and infections control policies

* Knowledge of medical laboratory equipment

PHYSICAL DEMANDS

* Not Applicable.

SUPERVISORY RESPONSIBILITIES:

* Phlebotomists and other laboratory staff.

EDUCATION AND EXPERIENCE

* MINIMUM QUALIFICATIONS:

* Graduate from an accredited phlebotomist program

* Five years of phlebotomy experience in an ambulatory setting with patients of all ages.

* PREFERRED QUALIFICATIONS:

REQUIRED LICENSES:

* High school diploma

* Current CPR certification

* CNA, CMA, or Phlebotomy certificate

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.