Last Mile Delivery Dispatcher - Premier Last Mile LLC : Job Details

At Premier Last Mile, we believe in being proactive, determined and relentless in our pursuit of perfection. We embrace adversity, we run to the fire and we're always seeking like-minded individuals to join our team. Attitude is the difference between failure and success!

Job Description

Premier Last Mile is currently in need of an experienced Dispatcher to assist with overseeing the daily operations of white glove delivery of furniture and appliances.

Responsibilities:

Provide assistance by telephone to customers, contractors and delivery agents.

Provide excellent customer service at all times.

Handling customer complaints and concerns in a professional manner.

Communicates with clients and customers when necessary to advise them of delays and or updates.

Processes changes or cancellations to delivery orders.

Proactively monitors progress of delivery routes.

Other duties may be assigned to meet business needs.

Qualifications:

Strong customer service skills; ability to diffuse client frustrations.

Ability to communicate in a professional/courteous manner.

Exceptional attention to detail.

Clear and concise verbal and written communications skills. Bilingual person is strongly desired but not required.

Ability to follow written and verbal instructions.

Ability to work in and handle stressful situations & high volume of phone calls.

Experience working with personal computers and business applications is required.

One year experience in a customer service environment is strongly desired.

Must be able to multitask

High school diploma or GED is required.

Skills

Proven experience as dispatcher or relevant position

Tech-savvy with working knowledge of MS Office applications

Proficient in English (oral and written) (+Spanish is a plus)

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Sound judgement and critical thinking

We conduct pre-employment drug screens and background checks. Premier Last Mile is an Equal Opportunity Employer.

Schedule:

Day shift (Must be Flexible with Availability)

Monday to Friday

Weekends

Job Type: Full-time

Job Type: Full-time

Benefits:

401(k)

Schedule:

8 hour shift

Ability to commute/relocate:

Portland OR: Reliably commute or planning to relocate before starting work (Required)

Experience:

Dispatching: 1 year (Preferred)

Microsoft: 1 year (Preferred)

Work Location: One location