Laundry Attendant - Northwood Hospitality : Job Details

Job Summary: We are looking for a professional Laundry Attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The Laundry Attendant cleans and maintains all guests' rooms, corridors and service areas on guest room floors, ensuring hotel's standards of cleanliness. Essential Functions:

• Maintain regular attendance in compliance with Chartwell Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.

• Sorting of dirty linen from laundry chute to be processed.
• Operating all washers, dryers, ironers and linen folders.
• Stacking clean items into laundry bins/trucks to be delivered to the guest room floors or Food & Beverage areas.
• Shaking out all linen that needs to be done.
• Work chute area when needed.
• Operating smaller washers/dryers to process specialty items or special requests for guests.
• Always maintain cleanliness and organization of the department.
• Clean area and blow down all machines.
• Clean all dryers at least 2 times a shift.
• Count and stock linen shelves, and participate in Monthly linen inventories.
• To ensure hotel, guest and associates are maintained in a safe and secure environment.
• Turns in lost and found items as per hotel standards

• Approach all encounters with guests and team members in a friendly, service-oriented manner.

• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Satisfies guest requests for information and services
• Demonstrates a friendly attitude to co-workers and all other hotel staff
• Treats guests and other employees with courtesy and respect
• Consistently maintains a positive attitude that ensures the best guest experience
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
• Thorough knowledge of proper cleaning methods for various items
• Uses proper chemicals when cleaning as described by the department's procedures
• Performs all duties in a timely and professional manner
• Performs a visual inspection before leaving any areas
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
• Reads departmental log book and bulletin board on a daily basis
• Observes guidelines for using and maintaining all pertinent equipment
• Attends all department meetings as scheduled
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Demonstrates ability to provide coverage in related departments as directed
• Special projects and duties as assigned

• Excellent time management skills
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, guests etc.
• Passion for hospitality and customer service focused.
• Team player
• Self-starting personality with an even disposition.
• Can communicate well with guests, supervisors and coworkers.
• Ability to comprehend and follow instructions from supervisor.

• Minimum of 1 year laundry/cleaning experience
• Minimum of 1 year hotel experience

• Lifting may include equipment or furniture weighing up to 50 lbs. with or without reasonable accommodations.
• Must be able to push and pull carts up to 150lbs. throughout the shift.
• Requires repetitive motion of arms for an extended period or for an entire shift.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.
• Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations.