Laundry Attendant - Atma Hotel Group : Job Details

Job title: Laundry AttendantReports to: Housekeeping SupervisorJob purposeTo ensure that all housekeeping and food and beverage linens are processed in a timely manner and in accordance with hotel and brand standards. Responsibilities• Sort and place soiled linen in proper bins.• Examine laundered items thoroughly for stains, tears, etc.• Re-wash or discard heavily soiled or stained items making sure to list all items being discard for management and accounting purposes.• Neatly fold, arrange and stock all clean linen for distribution.• Assist with monthly linen inventory as requested.• Notify housekeeping management of any supplies needed or damage to equipment.• Ensure laundry area is free of safety hazards and that all duties are performed in a safe and efficient manner.• Ability to maintain productivity standards at all times.• Thorough knowledge of laundry equipment, its proper use and chemical.• Ensure that all linen, as per company policy, is properly put through the ironer. Guest Relations• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.• Is readily available and approachable to all guests.• Interact with guests on a frequent basis to obtain feedback about their experience.• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.Team Interaction• Encourage and build mutual respect and cooperation among team members.• Communicate effectively with all property team members.• Respond in a timely manner to all members of the Management Team.• Be professional and courteous towards team members at all times.Company/Brand Policies & Procedures• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.• Adhere to safety policies and procedures to ensure a safe working environment for all team members.Qualifications• Prior laundry experience preferred.• Ability to stand and walk for long periods of time.• Ability to push, pull, lift up to 50 pounds.• Ability to clearly communicate in basic English.• Able to professionally handle guest complaints.• Able to work effectively and efficiently with all departments.• Willing to work flexible hours to include weekends, holidays and late nights.• Maintain a professional appearance at all times.• Able to multitask and work in a fast paced environment.• MUST have a passion for providing excellent customer service experience.*And any other job function deemed appropriate by management*