LAUNDRY SERVICE ASSOCIATE - Fairbanks Laundry : Job Details

Laundry Service Associate Wanted for Fairbanks Laundry: Join Our Team Now!

Are you looking for a fun and dynamic work environment? Do you have a passion for providing outstanding customer service? If so, we have an exciting job opportunity for you as a Laundry Service Associate at Fairbanks Laundry, the premier laundry service provider in the area.

As a Laundry Service Associate, you will ensure that our customers receive top-notch service when they enter our store. You will greet customers, take their laundry orders, and manage the processing and delivery of their laundry items. You will also educate customers on our products and services and offer them tailored solutions that meet their needs.

At Fairbanks Laundry, we pride ourselves on providing exceptional service and attention to detail to our customers. Our team is passionate about exceeding expectations and helping our customers simplify their lives.

Title: Laundry Service Associate

Location: Fairbanks, Alaska

Direct Supervisor: Customer Service Manager

Supervisory Responsibilities: Not Applicable

Pay Rate: $15.00 - 20.00/hour

Summary: This role entails providing customers with the best possible laundry experience, interacting with and assisting them with their needs, processing Wash/Dry/Fold orders following company procedures, managing inventory levels, ordering supplies, and handling customer inquiries and complaints. During work shifts, the Service Associate is responsible for ensuring the cleanliness of the store and machines and performing store cleaning on closing shifts. Overall, the duties of a laundry attendant involve ensuring that customers' laundry needs are taken care of efficiently and effectively in a clean and safe environment.

Responsibilities:

The Laundry Service Associate performs various duties and tasks to provide quality customer assistance over the phone or in person. General responsibilities include the following:

• Make eye contact and greet all customers; identify and attend to customers by name; and thank each customer after you have helped them.

• Assist customers based on each customer's needs, requests, and questions.

• Ensure a pleasant, smooth, and efficient laundromat process for each customer.

• Offer customers assistance as needed with machine selection and operation.

• Promote laundry services.

• Answer telephones in a friendly, helpful, and prompt manner; direct phone calls to appropriate personnel or take messages.

• Work on behalf of the customer and the company to resolve issues fairly and equitably to ensure continued customer loyalty.

• Perform opening/closing procedures according to company procedures.

• Perform wash dry fold service according to company procedures.

• Perform cleaning duties according to company procedures.

• Work with other employees to achieve assigned tasks and business goals.

• Communicate immediate laundromat needs or issues to the supervisor.

• Maintaining clean and stocked vending machines.

• Take and send Damaged linen or garment photos with a smartphone.

• Complete daily opening and closing routines.

• Process paperwork as instructed.

• Assist in facility maintenance, organization, and cleaning.

• Assist in training new employees.

• Strict confidentiality on all company matters. (No Gossip)

Qualifications:

To perform this position successfully, an individual must demonstrate regular, predictable, and reliable attendance and be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge and skill required.

• Must be 18 years of age or older.

• High school diploma or GED preferred.

• Punctuality is important.

• Own a smartphone and be able to use it for company purposes.

• Must consistently display a positive attitude.

• Ability to read, write, speak, and understand the English language.

• Good problem-solving skills.

• Basic math skills.

• Friendly and personable demeanor.

• Ability to handle difficult customer requests calmly and professionally.

• Comfortable with using tablets and computers.

• Open and willing to learn new skills.

• Detail-oriented and possesses strong organizational skills.

• Follows through with customer requests and supervisor directions.

• Can work independently without direct supervision.

• Must be a team player, willing to cooperate with other team members.

• Cannot use profanity.

• Must be able to stand on concrete for long periods.

• Willing to take a drug test at any time.

• Availability to work 20-40 hours per week, including weekends, nights, as split shifts.

• Must be authorized to work in the US and not require sponsorship by our company for this position now or in the future.

• Dependability.

• Detail-Oriented: Completes and maintains high accuracy in the minor aspects of assigned tasks and duties.

• Self-driven and proactive.

• Strong customer-facing and interpersonal communication skills.

• Strong time management and organizational skills.

Don't wait any longer, apply today and become part of our fast-paced, dynamic team that places a high value on effective communication, growth, exceptional work ethic, and above all, customer satisfaction.