Lead Associate Director - Biddable, Customer Success - Chalice Custom Algorithms : Job Details

Lead Associate Director - Customer Success

Chalice Custom Algorithms (chalice.ai) is the leading AI application for brands applying their own data and analytics in the real-time decisioning of ad buys. Chalice s software automates data ingestion, predictive analytics, and deployment of custom bidding instructions in a supervised-learning environment, where advertisers can visualize and test their custom algorithms. Advertisers algorithms can be deployed in all major DSPs, as well as Meta and YouTube.

Chalice was named Best Demand Side Tech by AdExchanger, and powered AdWeek s Best Use of Programmatic in the 2023 Media Plan of the Year awards.

Key Responsibilities:

As a Lead Associate Director at Chalice, you will:

Build Strong Customer Relationships: Build strong, long-term relationships based on trust, proactive customer service and programmatic / biddable subject matter expertise

Drive Strategic Customer Growth: Consult with clients to ensure they are achieving their campaign goals and maximizing the value of our platform.

Act as a Leader: lead customer success initiatives with impact across the company. Establish scalable processes to build a high-performing customer success team.

Consult on Product Development: Collaborate across Solutions Architecture, Data Science and Engineering to develop products and features that best support customer adoption and growth.

Advise on Company Strategic Direction and Growth: Act as a key advisor to the executive team, providing insights and recommendations based on customer feedback and market trends to inform the company's growth strategy.

Lead Technical Problem Solving: Collaborate with engineers, data scientists, and product managers to address complex technical issues. Consult with customers on troubleshooting APIs.

Qualifications:

7+ Years Experience: Demonstrated experience in within ad tech, either in customer success, ad ops, client services or trading. Experience with data science centric and applied AI technologies is a plus.

Leadership: demonstrated leadership across functions, leading with integrity and respect, with a high bar of excellence

Strategic Thinking: Demonstrated ability to develop and execute customer success strategies. Experience in driving customer success initiatives that improve retention and customer satisfaction.

Communication: Exceptional verbal and written communication skills. Ability to present complex ideas and solutions to senior stakeholders and clients.

Customer Focus: Deep understanding of customer needs and the ability to align them with company goals. Experience in developing customer education programs and resources.

Results-Driven: Track record of meeting and exceeding customer success metrics and KPIs. Ability to drive customer value and business outcomes through strategic initiatives.

Entrepreneurial Spirit: Thrive in a dynamic startup environment, showcasing initiative, drive, and a proactive approach in all tasks. Addresses ambiguity by driving clear, cohesive, scalable solutions.

Analytical and Collaborative: Proficient in analyzing customer results, interpreting data, and collaborating effectively with tech and data science teams to optimize performance and drive strategic decisions.

Technical Proficiency: Familiarity with programmatic and ideally, social, advertising platforms and AI technologies is a plus, allowing for efficient troubleshooting and guidance.

Why Chalice?

Joining Chalice means being at the forefront of AI for advertising, working in a stimulating and dynamic environment that encourages creativity, growth, and innovation. We value diversity, collaboration, and dedication to making a meaningful impact in the advertising landscape.

Chalice is a profitable early-stage company with funding from industry insiders including Trade Desk s TD7 Ventures and Aperiam Ventures. Chalice's clients range from Fortune 100 companies, the world's largest advertising agencies as well as up and coming brands and independent agencies across the globe.

Chalice s philosophy:

AI is too important for brands to outsource

AI should be transparent and auditable

We strive for excellence while fostering learning and creating a supportive work environment.

We are a team of non-conformist, independent thinkers

We are committed to and driven by diversity of thought, background, and experience, and creating the psychological safety for all to thrive

To learn more about Chalice, visit our website. www.chalice.ai

Location:

Chalice is based in NYC, with a hybrid office/remote work site. This role is based in NY, with the expectation of 1-2 days a week in office.

Compensation:

This role offers a competitive base salary with a range of $120,000 $150,0000, depending on experience. Compensation includes equity in a fast growing early stage company.

Benefits include:

Medical

Dental/vision

401k options

Unlimited PTO

11 Company Holidays

Office wide closure between Christmas Eve and New Years

If you're ready to be part of a team that's shaping the future of advertising through custom AI solutions, reach out, and let's create something amazing together!

Chalice participates in E-Verify. Chalice will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee s Form I-9 to confirm work authorization. For more information, visit