Lead CareGiver - Home Instead : Job Details

In addition to working as a CAREGiver, the Lead CAREGiver serves as a counselor, guide, coach, and mentor in a long-term, ongoing relationship with CAREGivers. LEAD CAREGiver will provide CLIENT support through Quality Assurance activities in efforts to improve client retention. As the face of Home Instead in the community, this team member must demonstrate our core value, Love (v.), in all interactions with internal and external customers and staff: patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty and commitment.

RESPONSIBILITIES

• Assist the elderly or persons with disabilities with daily living activities at the person's home or in a care facility. Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals. May aid at non-residential care facilities. May advise families, the elderly, convalescents, and persons with disabilities regarding such things as nutrition, cleanliness, and household activities.
• Ease the challenge of aging by encouraging clients to continue enjoying the comforts of home
• Contribute to a positive living environment while enhancing the client's quality of life
• Immediately report changes in client's needs or living conditions. Regularly communicate with office staff
• Demonstrates high accountability and leadership skills, maintaining and encouraging a positive work atmosphere.
• Demonstrates an accurate understanding of company policies and upholds them consistently while showing enthusiasm for and interest in assigned roles.
• Teaches/Re-educates CAREGivers about company policies and helps develop/maintain the skills of CAREGivers.
• Listens to Caregiver's questions and concerns and responds in a timely manner and/or relays concerns to supervisor for resolution.
• Participates in Quality Assurance activities such as introductions and supervisory visits.
• Demonstrated sound judgement, handles difficult situations in a tactful manner & adapts to changing situations.
• Assists with roll out of new initiatives that impact CAREGivers and Clients.

MINIMUM QUALIFICATIONS

• To be a qualified driver you must possess a reliable vehicle, valid driver's license and auto insurance on the vehicle being used.
• Must be insurable and bondable throughout employment to provide transportation on behalf of and to transport clients.
• Must successfully pass a criminal background check, DMV check and drug screen
• Ability to care for clients with dignity, and respectful of others and their property
• Effective written and verbal communication skills in a friendly and congenial manner
• Ability to work independently without supervision in a safe manner always
• Willingness to drive to all client locations in the specified service areas
• The person must be able to lift and carry up to 25lbs.