Salary : $81,327.31 - $103,796.55 AnnuallyLocation : Marina, CAJob Type: Client Full TimeJob Number: 2024-10-MCWD-LCSBTDepartment: Marina Coast Water DistrictOpening Date: 10/14/2024Closing Date: 11/4/2024 11:59 PM PacificPosition DescriptionAre you seeking a career where you can be part of an organization committed to serving its community through excellent customer service and problem solving? Are you experienced in producing accurate monthly invoicing and billing? Are you passionate about encouraging and mentoring a team? If that is you, the Marina Coast Water District is looking for a dedicated individual as their new Lead Customer Service/Billing Technician. Regional Government Services and its staff are conducting this recruitment on behalf of the Marina Coast Water District.THE POSITIONUnder general supervision, provides lead direction and work instruction to assigned Customer Service/Billing staff performing duties related to the establishment and maintenance of customer accounts for water and wastewater services; prepares monthly utility billing; provides direct customer service associated with utility payments, requests for service, responding to complaints and providing information; performs a variety of technical and analytical tasks; provides administrative support to the Customer Service/Billing Supervisor and the Administrative Services Director.THE IDEAL CANDIDATE WILL:
- Be a self-starter, reliable, organized, and detail oriented with high standards for work product.
- Effectively collaborate, problem-solve, and apply critical thinking skills.
- Have demonstrated experience in leading a team.
- Be familiar with computer billing systems and billing and invoicing practices.
- Be detail-oriented with exceptional organizational and time management skills.
- Be able to make accurate arithmetic, financial and statistical computations.
- Have demonstrated experience receiving customer payments, making change, issuing receipts, balancing cash and preparing deposit documents and end-of-day reports.
- Have intermediate to advanced skills using a desktop computer and Microsoft Word and Excel.
- Be able to interact tactfully, effectively, courteously, and concisely orally and in writing.
COMPETENCIESAdaptability and Flexibility - Can shift gears comfortablyAttention to Detail - Accomplishes tasks with thoroughness and accuracyCommunication - Shares information with, and receives information from constituents using oral, written, and interpersonal communication skillsCustomer Service - Implements activities designed to enhance the level of customer satisfaction and efficiency.Interpersonal Relations - Builds relationships based on mutual trust and respectProblem Solving - Sees and defines problems and implements solutionsReliability and Commitment - Shows commitment, dedication, and accountability in one's work, and follows through on all projects, goals, and aspects of one's workABOUT THE CLIENTIt's an exciting time to work for the District and be such an integral part of this high-profile opportunity, while also living on the Central Coast of California along the scenic Monterey Bay area-It just doesn't get any better...Currently, the Marina Coast Water District is actively engaged in the conversion of the former Fort Ord military base into a vibrant mixed-use community, including approximately 6,000 new homes and several hundred thousand square feet of commercial/industrial facilities. Our mission is to provide high quality water, wastewater, and recycled water services to the District's expanding communities through management, conservation, and development of future resources at reasonable costs. Our vision is to become the leading public supplier of integrated water and wastewater services in the Monterey Bay Region. Examples of DutiesClick HERE to view the full job description. Typical QualificationsQUALIFICATIONS Training and Experience: To qualify, a successful incumbent must possess both education and experience, which would provide the required knowledge and abilities. Experience may substitute for education. Minimum requirements to obtain the requisite knowledge and abilities are: Equivalent to high school graduate supplemented by business school or college level coursework in business and computer applications with five (5) years of customer service/billing support experience at a level equivalent to the District's classification of Customer Service/Billing Technician. Supplemental InformationBENEFITS Salary: $81,327.71 - $103,796.55 ANNUALLYRetirement - The District participates in CalPERS, with Social Security. Benefit is 2% @ 60 for classic members with the District paying for the employee portion. 2% @ 62 for new members as defined by PEPRA, subject to the limitations set by PERS. Employee pays the employee portion (new employees only).Health Insurance (Medical/Dental/Vision/EAP) - District provides health insurance plan options and provides full employee coverage and a portion of the premium for coverage for employee dependents.Deferred Compensation - Optional enrollment in a pre-tax payroll-deducted 457 plan. The District will match an employee's contribution up to a maximum of $2,500 annually.Short and Long-Term Disability Insurance - District provides coverage.Life Insurance - District provides coverage at an amount equal to two times employee's salary.Vacation Leave/Sick Leave/Holidays - District offers generous vacation benefit beginning at an accrual of 3.08 hours per two-week pay period and sick leave at 12 days accrual each year. In addition, 12 paid holidays and 2 floating holidays per year.SELECTION PROCESS:Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system. All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge to from employment.The deadline to apply is November 4, 2024, at 11:59 PM PST Apply online at: Appraisal Process - (Pass/Fail) After the closing deadlines, applications will be screened in relation to the criteria indicated in this announcement. Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications.Online Skills Assessment - (Pass/Fail) An Online Skills Assessment may be used to evaluate candidates' knowledge, skills, and abilities for the position. The Online Skills Assessment may be conducted via a video conference platform. Remote Screen Interview - (100%) Candidates who pass the Minimum Qualification assessment may be invited to a Remote Screen Interview to evaluate training, experience, and other job-related qualifications for the position. Remote Screen Interviews are tentatively scheduled for the week of November 11, 2024. Successful candidates will be submitted to the Marina Coast Water District for further consideration and an onsite Hiring Interview. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by emailing
[email protected]. Neither Regional Government Services nor the Marina Coast Water District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services (RGS) by emailing The Marina Coast Water District is an Equal Opportunity Employer01 Please indicate the highest level of education you have completed.
- Less than High School Diploma or GED
- High School Diploma or GED
- Some college coursework completed
- Associate's Degree
- Bachelor's Degree or higher
02 Please indicate the field of study for your degree or N/A if not applicable. 03 Please describe any other relevant certifications or trainings you have completed. 04 How many years of customer service/billing support experience do you have?
- None
- Less than 1 year of experience
- At least 1 year of experience but less than 2 years
- At least 2 years of experience but less than 3 years
- At least 3 years of experience but less than 4 years
- At least 4 years of experience but less than 5 years
- Five or more years of experience
Required Question
