Lead I - Production Support - Tranzeal Incorporated : Job Details

Job Description: Position Overview: Production Support Engineer plays a critical role in maintaining and optimizing enterprise systems and applications in a dynamic, high-performance environment. This position involves end-to-end management of production environments, including monitoring, troubleshooting, and performance tuning of applications and infrastructure. The role requires expertise in managing large-scale, distributed systems and collaborating with cross-functional teams to ensure seamless system functionality. The Production Support Engineer is responsible for system stability, incident resolution, and process improvement initiatives while leveraging a deep understanding of enterprise tools and technologies. Key Responsibilities: •Deployment Management: Plan, execute, and monitor application and system deployments, ensuring minimal disruption to operations. •Incident Management: Address and resolve incidents promptly, including after-hours or on-call support, adhering to escalation protocols. •Problem Management: Conduct root cause analysis to identify, document, and resolve recurring issues to improve system stability. •Technical Troubleshooting: •Provide advanced technical support for systems like Microsoft Windows Servers, Microsoft SQL Server, IIS, Tomcat, Apache, and PEGA. •Troubleshoot and configure application settings for environments using AWS, Terraform, and REST APIs. •Manage virtual machines and resolve server-related issues on Windows and Red Hat Linux. •System Administration & Analysis: •Perform Windows and Linux server administration, focusing on system performance and security. •Analyze software requirements and configure applications based on business and functional needs. •Cloud Services & DevOps: •Utilize cloud platforms like AWS and Azure for deployment and maintenance of applications. •Implement infrastructure as code (IaC) using Terraform and manage CI/CD pipelines in a DevOps environment. •Database Management: Work with databases such as MS SQL Server, Oracle, and MySQL, performing data flow analysis, optimization, and maintenance. •Networking & Security: •Administer and troubleshoot network protocols (TCP/IP), firewalls, and VPN configurations. •Ensure the security of applications and systems through robust practices and monitoring tools like DataDog. •Documentation & Collaboration: •Create and maintain system documentation, including data flow diagrams, use-case models, and operational procedures using tools like MS Visio, Confluence, and Git/GitHub. •Collaborate with cross-functional teams to support business and IT requirements, and handle system upgrades or maintenance initiatives effectively. •Performance Monitoring: •Monitor and analyze system performance using Precise, IIS, and other tools, ensuring high availability and optimized functionality. •Conduct performance tuning and proactive troubleshooting for applications and databases. Key Qualifications: •Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. •5+ years of experience in production support for enterprise-level systems, including Windows and Linux-based environments. •Proficiency in cloud services like AWS and Azure, with experience in managing deployments, monitoring, and infrastructure as code using tools like Terraform. •In-depth knowledge of Windows, Tomcat, IIS, and Citrix for system and application administration. •Hands-on experience with monitoring tools such as DataDog and Precise for system performance and availability metrics. •Expertise in database management using MS SQL Server, Oracle, and MySQL with advanced query optimization and troubleshooting skills. •Strong understanding of networking protocols, firewalls, and VPN to ensure secure data flow. •Proficiency in scripting and automation using PowerShell and other DevOps tools for CI/CD and configuration management. •Familiarity with modern application frameworks, including .NET, Java, and REST APIs, with experience in managing and deploying microservices. •Demonstrated ability to troubleshoot and resolve complex system issues, with root cause analysis and incident resolution experience using ServiceNow or equivalent ITSM tools. •Experience running SWAT sessions, managing incident escalations, and creating corrective action plans. Desirable Skills: •Strong documentation skills, including process mapping and data flow diagramming using tools like MS Visio and Confluence. •Experience in performance tuning for applications, databases, and system environments. •Knowledge of security protocols and standards, including SSL, OAuth, and HTTP, to safeguard system integrity and performance.