Lead Information Technology Specialist - Confidential : Job Details

Job Summary:

We are seeking an experienced IT Specialist to join our team and provide comprehensive support across multiple sites. The ideal candidate will have a strong background in IT support, troubleshooting, and systems administration, handling tasks that range from network management to user support. This role requires versatility, strong communication skills, and the ability to address IT needs at all levels of the organization. The IT Specialist will be responsible for ensuring optimal system performance, data security, and user satisfaction across all assigned sites.

Key Responsibilities:

Multi-Site IT Support

• Primary Point of Contact: Serve as the main IT support resource for assigned sites, providing on-site and remote assistance as needed.
• Site Visits: Regularly visit multiple sites to troubleshoot, maintain, and support IT infrastructure.
• User Support: Provide comprehensive support to users of all levels, including management, field employees, and operations staff.

Network and Systems Administration

• Network Maintenance: Configure, maintain, and troubleshoot local area networks (LAN), wireless networks, and virtual private networks (VPNs) to ensure connectivity across all sites.
• Server Management: Administer and monitor on-premise and cloud servers, performing routine maintenance, updates, and backups to maximize uptime.
• Data Security: Implement and enforce data security policies, ensuring compliance with organizational standards and industry best practices.

Hardware and Software Support

• Device Management: Install, configure, and maintain hardware (PCs, laptops, mobile devices, printers, and other peripherals) across multiple locations.
• Software Support: Install, configure, and troubleshoot applications and software, assisting end-users with technical issues and ensuring applications run smoothly.
• Asset Management: Track and manage IT assets (hardware and software) across sites, ensuring accurate records and regular updates.

Troubleshooting and Problem Resolution

• Technical Support: Diagnose and resolve IT-related issues, providing timely solutions for hardware, software, and network problems.
• Escalation Management: Recognize and escalate complex issues to higher-level IT staff or third-party vendors as necessary, maintaining strong communication throughout the resolution process.
• Documentation: Document troubleshooting steps, issue resolutions, and system changes to support knowledge-sharing and training.

Project Implementation and Site Upgrades

• Infrastructure Upgrades: Assist in the planning and execution of IT infrastructure upgrades, installations, and expansions across sites.
• Project Coordination: Coordinate with cross-functional teams to ensure projects are completed on time, within budget, and meet organizational standards.
• Vendor Management: Work with external vendors and contractors on the delivery and maintenance of hardware and software, and coordinate installation and repair work as needed.

Qualifications:

Education and Experience

• Bachelors Degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 10+ years of experience in IT support or system administration, ideally in a multi-site or multi-branch environment.

Technical Skills

• Proficiency in Windows and/or Linux server environments: Experience with Active Directory, Group Policy, DNS, DHCP, and other server-based services.
• Networking Knowledge: Solid understanding of networking fundamentals, including TCP/IP, routing, switching, firewall management, and VPNs.
• Cloud Experience: Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their management and security practices.
• Desktop and Mobile Support: Experience in supporting a range of devices, operating systems, and productivity applications (e.g., Microsoft Office 365).
• Cybersecurity Awareness: Knowledge of security protocols, access control, and data protection practices to secure sensitive data and systems.

Soft Skills

• Excellent Communication: Ability to clearly explain technical concepts to non-technical users and communicate effectively with team members.
• Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving.
• Time Management: Ability to prioritize tasks and manage multiple issues simultaneously in a fast-paced environment.
• Adaptability: Willingness to adapt to evolving technologies and processes, with a commitment to continuous learning.

Certifications (Preferred)

• CompTIA A+, CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are a plus.

Working Conditions:

• Travel: Must be able to travel regularly between sites.
• Availability: Ability to provide on-call support as needed and occasional work outside standard hours to minimize disruption during maintenance or upgrades.

Why Join Us?

• Competitive Salary and Benefits Package
• Professional Development Opportunities and Support for Certifications
• Collaborative Environment with a Strong Focus on Innovation and Efficiency