Lead Lounge Attendant (Part-Time) - John F. Kennedy Center for the Performing Arts : Job Details

About The Kennedy Center

I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit. - President John F. Kennedy

The Kennedy Center is the nation's cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

Why Join Us

• Staff offers for discount tickets
• We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video!

Job Description

The Lead Lounge Attendant oversees the food and beverage services in the 6 donor lounge spaces including inventory stocking, tracking, and coordination of inventory purchases and scheduling, training, and supervision of Lounge Attendants. Primary focus is on the three Circles Lounges to ensure that hospitality industry standards are maintained and all Lounge Attendants receive supervision and support. The Lead Lounge Attendant is an important part of the Development Department's donor stewardship efforts, ensuring friendly, polite, and convenient service is always provided by the Lounge Attendants.

Key Responsibilities

• Train, schedule, discipline and supervise lounge attendants; maintain SOPs; report to Manager, Lounge Operations on absences and elevated concerns for staff improvement as needed.
• Track and monitor lounge inventory needs for the 6 donor lounges. Report purchases to the Manager, Lounge Operations. Receive and stock inventory, maintaining clear organization in the tight kitchen and storage spaces.
• Ensure donors are receiving elevated food and beverage service pre-show and during intermission, including preparation of complimentary bar drinks and serving light food and snacks.
• Maintain clean, organized, and stocked bar during shifts. Ensure lounges are open for intermission(s) and then appropriately cleaned-up after final intermission.
• Other duties as assigned, including set up for cultivation events, Trustee/Green Room receptions, executing tastings or other hospitality events, and VIP lounge service as needed.
• Maintain clean and healthy environment in the lounges.
• Form appropriate relationships with regular lounge guests, making them feel welcomed in the lounges.

Key Qualifications

• High School Education
• At least one year experience in the restaurant, hospitality, or service industries preferred.
• Strong customer service skills and professionalism are essential.
• Polite, sociable personality.
• Close attention to detail and strong organizational skills.
• Candidate must be local to the DMV area.

Additional Information

• Long periods on your feet, safe and tidy handling of food and beverages, and multitasking with several customers at once are just a few of the physical demands associated with this fast-paced profession. This position frequently lifts, carries, or otherwise moves and positions objects weighing up to 40 pounds.
• Private Circles lounges similar to 5-star hotels or country clubs.