Lead Office Assistant-Singing Hills Clinic - Trinity Health : Job Details

Employment Type: Full timeShift: Day Shift Description: Job Description Summary Under limited supervision, serves as the lead person in the day to day is responsible for assisting the manager and leading the staff in upgrading processes, trouble shooting issues/problems and training new or existing employees. Assists in the coordination of workload assignments, scheduling, charge system, filing, and retrieval of records, transcription services and special projects. Provides direction in the absence of the Manager. Adheres to the principles of Service Excellence Guiding Behaviors and the philosophy and mission of Mercy in all aspects of job performance. Schedule Day Shift - 40 hours What Will You Do

• Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with MercyOne standards.
• Optimizes daily operations of assigned clinic. Oversees and assists clinic staff with demographics, code scan, denials, collections and other billing duties.
• Assists in selecting, orienting/training and scheduling of assigned staff. Maintains monthly provider's schedules.
• Provides feedback and assists in the evaluation of staff members on performance reviews.
• Assists in the developing and implementing programs designed to meet the educational needs of staff.

Minimum Qualifications

• Associates Degree in Business, Medical Secretary or related field required. Would consider two years of related experience in lieu of each year of formal education.
• Must have a minimum of t
• hree to five years of prior related experience in a medical office or health care facility with working knowledge of billing and coding required. Past management experience preferred.
• Requires excellent interpersonal and communication skills.
• Is able to perform a variety of duties characterized by frequent change.
• May be requested to travel within the Siouxland region. When assigned to travel, a valid drivers license and proof of insurance will be submitted to manager prior to travel.
• Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)
• Must be comfortable operating in a collaborative, shared leadership environment

Position Highlights and Benefits

• The tri-state region, referred to as Western Iowa or Siouxland, is highlighted by safe and friendly communities, excellent schools and a mix of peaceful rural areas and vibrant city atmosphere where Iowa, Nebraska and South Dakota meet at the Missouri River.
• Situated in the heart of downtown Sioux City, MercyOne Siouxland Medical Center is also well positioned for urban living in any of the newly renovated apartments, downtown lofts, or townhome living options. The downtown also features a historic district with excellent restaurants and social spots, and you'll just be steps away from the beautifully renovated Warrior Hotel for dinner and the gorgeous Orpheum Theatre for entertainment.

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs
• Education reimbursement
• Personalized health insurance plans including dental and vision
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

Ministry/Facility Information MercyOne Western Iowa serves the needs of individuals in a 33-county area including western Iowa, eastern Nebraska and southeastern South Dakota. MercyOne Siouxland Medical Center, a 238-bed regional facility, is home to the only Level II trauma center in the area - one of only four trauma care facilities in the state to receive verification from the American College of Surgeons - and MercyOne Air Med, a regional helicopter ambulance service. Along with owned and managed hospitals in Hawarden, Iowa, and a partnership with Dunes Surgical Hospital in South Dakota, the region also operates a primary care network, specialty care clinics and home health care, providing an entire continuum of preventative, primary, acute and tertiary health care services to provide personalized, compassionate care for the communities we serve and beyond. MercyOne Siouxland Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.