Lead Office Services $28-$29 - Forrest Solutions : Job Details

Join Our Team at Forrest Solutions!

Forrest Solutions is dedicated to delivering top-notch onsite outsourced solutions, built on a foundation of proven best practices for managing non-core business functions. We're looking for a Lead Office Services Associate who is passionate about maintaining exceptional service quality and creating a positive experience for our clients.

Key Responsibilities

Essential Functions:

• Ensure daily activities align with Forrest Solutions' Standard Operating Procedures (SOPs).
• Adhere to all company policies, rules, and guidelines.
• Oversee daily operations with onsite staff to guarantee 100% client satisfaction.
• Handle inquiries, requests, and issues efficiently.
• Maintain a fully staffed team of qualified, motivated, and trained personnel.
• Deliver outstanding service to all client customers.
• Foster strong partnerships with clients through regular operational meetings and reporting.
• Accurately manage volume capture and update the Site Operations Manual.
• Keep communication boards, binders, and checklists current.
• Promote cross-training among staff to enhance versatility.
• Monitor attendance, dress code, and adherence to policies.
• Participate actively in management meetings and staff development initiatives.
• Address staff performance issues and conduct annual evaluations.
• Maintain accurate timesheets, vacation schedules, and coverage plans.
• Assist clients with special requests and projects.
• Prepare employee work schedules at least two weeks in advance.
• Provide immediate feedback on staff performance.
• Cultivate a cooperative work environment to maximize productivity and morale.
• Follow up on assignments given by direct reports.

Job Requirements

• High school diploma or equivalent; college degree preferred.
• Previous supervisory and corporate office experience.
• Proven ability to recruit, train, and motivate high-quality personnel.
• Willingness to support various services as needed.
• Strong ability to enforce company standards and direct staff performance.
• Skilled in assessing training needs and delivering effective training.
• Familiarity with hardware platforms, including PCs, scanners, and printers.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office applications.
• Ability to prioritize, organize, and follow up effectively.
• Capable of multi-tasking and processing information quickly.
• Must be able to lift up to 50 lbs.
• Positive attitude with a focus on teamwork and relationship-building.
• Strong attention to detail and ability to think critically under pressure.
• Commitment to maintaining confidentiality and security of client information.
• Pleasant and cheerful demeanor at all times.

Additional Skills Required:

Mail Services:

• Manage all mail distribution and fulfillment operations, including USPS and international shipments.
• Enforce mail security protocols and oversee special projects.
• Ensure Key Performance Indicators are monitored and met.

Records Management:

• Perform records-related duties, including file creation and auditing.
• Develop tools for effective records management and corporate governance.

Copy Services:

• Oversee equipment maintenance and provide user training for all copy and print equipment.

Facilities Management:

• Assist in managing office contracts and expenses to ensure quality services at competitive prices.
• Conduct vendor research to identify cost-saving opportunities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.