Lead Parasail Staff - Norwegian Cruise Line Holdings : Job Details

Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean's premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world's second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look. Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean's premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world's second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look. POSITION SUMMARYResponsible for carrying out mate duties aboard the parasail vessel, following the captain's instructions to the letter. Assist guests boarding vessel, must learn and be able to deliver the safety briefing and equipment orientation. Cordially answer any guest questions or concerns. Also responsible for promoting and selling the various Island activities to guests when not working as mate aboard parasail vessel; assist pier dispatcher in coordinating tour dispatches.In order to provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.DIMENSIONS•Must be able to provide quality customer service to cruise guests during ship operation days. Ships calling on the island may have up to 7000 cruise guests.•Work in a team environment encompassing other parasail team members.NATURE AND SCOPEThe position will report directly to the Parasail Supervisor/ Boat Captain. The incumbent ensures that all assigned duties are completed in a timely manner. Position requires ability to adjust to changing captain's directions at a moments' notice, depending upon the needs of the supervisor or other management. Regularly works under outdoor weather conditions and is routinely exposed to the sun, and extreme heat or cold. Works on slippery or wet surfaces. Works in open water and choppy sea conditions from time to time.The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in assignments, work areas and schedules.ESSENTIAL FUNCTIONS•The primary function during ship operation days will be to work as mate aboard parasail vessel, following captain's orders.•Recognize and respond appropriately and calmly to emergencies.•Have knowledge of proper use of communication systems such as VHF radios, whistles, and flags.•Ability to use rescue equipment such as chute wrangler parasail deflating device and other safety equipment aboard vessel.•Provide excellent customer service to all guests by greeting, answering questions, and providing information concerning the parasail tour and equipment utilized.•Meet and greet guests as they board the vessel, assisting them board and find a seat. Ask guests if they would like a PFD and instruct where they are located onboard.•Once all guests are seated, deliver a safety briefing, then the parasailing experience orientation, then answer any and all questions that guests might have.•Inspect and maintain all parasail gear in top working condition.•Maintain parasail boat in Bristol condition, washing boat completely with mild soap and freshwater after every workday. Wash and dry, then stow all parasail equipment.•Moor boat in the prescribed manner, with all fenders in place at the end of each working day.•Maintain engine compartment in a spotless manner, wiping up any and all oil spills as they are observed and dispose of oily rags in proper manner.•Dispose of all trash in the proper receptacles.•Assist Captain with equipment inventory on a regular basis.•Follow proper procedures for cleaning parasail gear and disinfecting PFDs.•Participate in regular trainings/drills.•Enforce all aquatic/island company policies•Communicate clearly and directly with employees and guests.•Assist in securing parasail vessel and other island equipment during inclement weather.•Represent the image of the company and perform all activities in an enthusiastic and professional manner.•Perform other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.•Must be familiar with the Safety and Environmental Protection Policy and the SOP's and carry out the policies and procedures appropriate for his/her position.•Recognize and respond appropriately in emergencies.QUALIFICATIONS•Minimum of 1 year experience working as mate.•Minimum of 1 year in customer service•Must possess a Tour guide license•Must possess a boat captain's licenseEDUCATION•High School diploma or equivalent is required.•Basic First Aid/CPR (Minimum PADI Emergency First Responder, American•Intermediate to advance verbal and written level of English is required.ATTRIBUTES•Proactive, team player, problem solver, Sales ability•Passionate about hospitality and customer service driven•Must have a professional appearance and good hygiene•Respect for all co-workers and guests•Pride in your work by creating positive energy, excitement and fun•Able to work 7 days a week•Demonstrate positive behaviors, smiling, being polite and courteous•Able to develop a camaraderie with team membersPHYSICAL REQUIREMENTS•While performing the essential functions of this job, all team members are required to stand; walk short distances; use hands to touch, handle or feel; reach with hands and arms; talk or hear. Positions may require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds.•Work within different temperature changes-indoors to outdoors.•Able to complete First Responder course.•Able to swim•Other work requirements may be necessary and assigned as business or maritime law dictates. ABOUT NCLHNorwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.LEARN MORE ABOUT OUR COMPANY: At a Glance: Brand Overview: Norwegian Cruise Line: www.ncl.comOceania Cruises: www.oceaniacruises.comRegent Seven Seas Cruises: www.rssc.comNews Releases: GET SOCIAL WITH US!Facebook: LinkedIn: Instagram: EQUAL OPPORTUNITY EMPLOYERIt is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Contact BIHL:Telephone # (501) ###-#### Malacate Area, Independence Village Belize C.A.