Lead Service advisor - Allen of Monroe : Job Details

Allen Chevrolet Cadillac is the fastest growing dealership in Monroe County. Throughout the recent pandemic, our dealership has continued to grow and even break records throughout the adversity. We have the BEST pay plan in the area. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Allen Chevrolet Cadillac is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Service advisor role is a very important role They are the voice and the face of our dealership. The service advisor is the link between the customer and the Technician and are curtail for keeping people informed and helping get the information to the technicians for a speedy repair What we offer

• PAID Training. We invest in our people!
• Competitive hourly pay with performance based monthly bonus (no cap on your income)
• Positive and supportive team work environment
• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Employee discounts on vehicles, products and services
• CLOSED on Sundays - we value family life!

Key Responsibilities:

• Write up customers gathering a list of needs.
• Calling extended warranty companies for authorization for repairs
• Understanding GM warranty to determine coverage.
• Work with technicians on time frame for repairs to update customers.
• Work with CDK system to bill out repair orders.
• Stay productive in a fast paced, call center environment.

Qualifications:

• Automotive, Phone or Sales experience preferred, but not required.
• Superior communication and customer service skills.
• Self-starter mentality and ambitious spirit required
• Ability to multi-task and stay organized.
• Strong computer skills and data entry efficiency.
• Great phone voice and etiquette.
• Excellent follow-up skills
• Clean driving record and valid driver's license
• Ability to pass a drug screening and background check

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.