Lead Service Writer - KEITH TITUS CORP GROUP : Job Details

Lead Service Writer

KEITH TITUS CORP GROUP

Job Location : Weedsport,NY, USA

Posted on : 2024-12-13T08:27:15Z

Job Description :
Job DetailsJob LocationExit 40 Truck Services - Weedsport, NYPosition TypeFull TimeSalary Range$26.00 - $30.00 HourlyJob ShiftMonday - Friday: 8:00am to 5:00pmDescriptionPosition: Full-timeHours: Monday-Friday / 8:00AM-5:00PMPay range: $26.00-$30.00 based on experienceJob purposeThe Service Writer proactively and reactively coordinates repairs for the fleet. This includes initiating services and repairs by ascertaining performance problems and services requested/required. The service writer verifies warranty and service contract coverages, develops estimates, plans technicians, schedules outside vendors, reviews and completes repair orders. Duties and responsibilities
  • Able to perform the duties of the Service Writer, as required.
  • Manage and mentor all Service Writers to accomplish job responsibilities.
  • Daily review of all outstanding repair orders with staff to ensure accountability and troubleshooting support
  • Review PM, Internal DVIR, and Fault Codes DAILY with Service Writers to make sure units are addressed timely
Internal Shop Activities
  • Regular Attendance & Punctuality.
  • Communicate with internal departments (example: Dispatch, Financial Services), as necessary.
  • Answer general repair order questions for service writers to accurately finalize within 24 hours max of completion.
  • Answer general invoice questions for service writers to accurately close invoices.
  • Understand and explain estimates to the customer immediately within prescribed variances.
  • Adjust invoices or estimates within specified limits.
Outside Vendor Activities
  • Monitor the scheduled offsite work each day for PMs, breakdowns, and DVIRs reported.
  • Follow-up with outside vendors about outstanding scheduled repairs.
  • Compile repair details in the Transman software for onsite units and road service trucks.
Warranty Activities
  • Review and manage warranty claims as required:
    • Open the claim.
    • Track & process the claim.
    • Follow up on warranty claims and shortages that require additional information/parts/pictures.
Driver Support Activities
  • Provide rotating week and weekends on call coverage (company cell phone provided or reimbursement).
  • Answer incoming calls in a professional manner and return all customer calls prior to close of business each day.
  • Follow up to completion on all incoming inquiries.
  • Knowledgeable and complies the Safety, ELD, and CSA communications with drivers.
  • Understand driver operations and work completed within the daily driver functions.
Benefits:
  • Meritain Aetna, (offer 2 different health plans)
  • Company Sponsored HRA Card
  • Excellus Dental
  • Excellus Vision
  • Colonial Voluntary Supplemental Benefits (accident, disability, medical bridge, cancer)
  • 1x annual salary Life Insurance Policy
  • Unum- voluntary life insurance
  • Pet Insurance / Pet Discount Program
  • EAP- Employee Assistance Program
  • Profit Share Program
  • 401K and Company 401K Match
  • PTO- Paid Time Off
QualificationsQualificationsRequired
  • Experience as a Service Writer (5+ years).
  • High School Diploma; associate degree preferred.
  • Mechanical/technical knowledge.
  • Ability to multi-task.
  • Attention to details.
  • Self-motivated/team player.
  • Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies.
  • Ability to pass DOT drug screening and background check.
  • Professional image and attitude with all customers - representing KTC at all times.
  • Experience with specialized knowledge in the heavy duty, tractor, and trailer field.
Preferred
  • Adept and proficient at Transman, TMW, and all required Microsoft Suite tools used.
Physical requirements
  • Able to sit for long periods of time, use hands, or reach with hands and arms; walking short distances is required.
  • Able to read, write, talk, and hear.
  • Able to lift/move up to 75 lbs.
  • Repetitive tasks with few breaks.
  • Exposed to various extreme elements such as noise, dust, dirt and debris.
Apply Now!

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