Client Operations & Startup Specialist - ABM : Job Details

We are seeking motivated individuals for a Client Operations & Startup Specialist position, which is a critical role in driving our success. In this role, you will provide onsite support to assigned accounts during initial and restart transitions. As a subject matter expert (SME) in our operational systems and processes, you will leverage playbooks to enhance service delivery and facilitate the account team's assimilation and acclimation to the ABM Way.

Our Program:

Do value excitement, variety and growth in purpose filled work environment? Are you skilled inhelping new facility services teams move from forming to performing?

Come join a dynamic team where impact, learning and improvement are the hallmarks of success. As a member of the team, you will help us apply our Start Smart mentality and processes to new or expanded facility service delivery opportunities placing our client-based teams and client partners on a trajectory of lasting success. You will also gain exposure to multiple client environments enhancing your leadership, business acumen and problem-solving skills in manufacturing and distribution sectors. The insights you gain with each client engagement will be documented and shared as best practices to drive improvement, and these experiences will accelerate your career growth.

We have plans to formally help you perform in role, rapidly grow, prepare for your next role and benefit personally and professionally:

• Intensive new site startups, transformations and launches provide opportunities for accelerated career growth
• Startup and transition environments across geographies provide exposure to a wide variety of clients and industry sectors, broadening your experiences and skills
• Extensive exposure to senior leaders who will provide mentorship and coaching
• In between client engagements you will gain more knowledge through crafted skill building courses, job shadowing, mentoring and more
• While high travel is expected, we aim to ensure this role has scheduled time “off the road”
• Highly competitive compensation, reflecting the importance of this critical role
• In 18 to 24 months of successful performance, you will be ready for a broader role in our organization if you desire different challenges

Key Responsibilities:

• Provide onsite support for assigned accounts during initial and restart transitions, ensuring a seamless process.
• Act as a subject matter expert on operational systems and processes, guiding teams through the transition phases.
• Utilize playbooks to drive effective service delivery and ensure adherence to the ABM Way.
• Collaborate closely with account teams to help them acclimate to new processes and standards.
• Monitor and evaluate the transition process, identifying areas for improvement and offering actionable insights.
• Deliver training and support to team members, fostering a culture of learning and adaptability.
• Document feedback and lessons learned to enhance future transitions and playbook effectiveness.

Basic Qualifications:

• Bachelor's degree in business, operations management, or a related field; relevant experience may be considered in lieu of a degree.
• Previous experience in a transitional support role or similar position is highly desirable.
• Strong understanding of operational systems and processes, with a focus on service delivery.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse teams.
• Ability to adapt quickly to changing environments and work collaboratively in a team setting.
• Willingness to travel to various account locations as needed, at least 3+ weeks per month.

Preferred Qualifications:

• Degree in business, operations, or engineering a plus
• Experience participating in large scale projects and/or startups in both new construction phase, greenfield manufacturing sites and long-established sites
• Knowledge of the ABM Way of starting new multi-service accounts is a plus
• Experience in performing or coordinating hard services preventative and corrective maintenance is a plus
• Experience in performing or coordinating clean room janitorial services is a plus
• Strong execution and multitasking skills, especially in newly formed teams and ambiguous, rapidly changing environments
• Relationship building and ability to navigate complex situations and conflict and handle tight deadlines with composure
• Process and standardization certifications and training (lean, kaizen, etc.)

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About Us ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-###-####. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes.