Experienced Onsite Tech - Surgical Instrument Service : Job Details

Experienced Onsite Tech

Surgical Instrument Service

Job Location : all cities,PA, USA

Posted on : 2025-06-02T16:25:44Z

Job Description :
Essential Job Functions:
  • Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines
  • Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile lab
  • Ensure all information provided to home office is correct and accurately recorded
  • Interact with hospital personnel in a professional manner to ascertain necessary repairs and make recommendations to hospital personnel regarding upkeep of instrumentation and to perform all other necessary interaction to ensure customer service satisfaction
  • Receive and return instrumentation to customer in a professional and timely manner, consult with hospital personnel regarding instrumentation and repairs, and make recommendations to hospital personnel regarding instrumentation as necessary
  • Maintain lab inventory and supply levels as well as adhere to SIS SOP for Mobile Repair Labs
  • Forward any equipment not designated for repair on Mobile Repair Lab to appropriate repair location
  • Maintain service logs for Mobile Lab and Mobile Lab accessories and equipment
  • Adhere to hospital criteria, products, special contract terms, etc
  • Perform and/or ensure periodic maintenance/repair of Mobile Lab (tire rotation/change, major motor, body, generator repair, etc.) or bring vehicle to a specialist for other maintenance and repair as appropriate
  • Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer
  • Acquire a purchase order number from customers for each repair visit where appropriate
  • Maintain a master tray list for each customer including service dates
  • Identify areas of improvement regarding quality issues and offer solutions
  • Actively participate in continued education and training
  • Any and all duties as assigned by SIS
RequirementsCapabilities:
  • Acute attention to detail and aptitude for analyzing and solving problems
  • Ability to interact with hospital staff in a courteous, friendly, and professional way
  • Ability to work in a fast-paced environment while keeping safety and service paramount
  • Relevant experience preferred
  • Must be able to pass DOT medical exam and have an acceptable driving record
  • Basic computer skills
  • Ability to read, write, speak, and understand English
  • Capable of standing/being on feet majority of the day
  • Capable of occasionally lifting items up to 50 pounds
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