Lead Teller - Manpower Group : Job Details

Primary Responsibilities

• Foster a strong client experience culture by being present with clients and teammates, understanding the impact of interactions.
• Ensure efficient, effective, and accurate performance of teller functions while coaching other tellers.
• Act as a resource for identifying and resolving complex client servicing issues.
• Identify financial wellness opportunities in client conversations and transition them to a Banker.
• Assist clients in achieving financial goals through financial wellness tools.
• Participate in morning huddles and end-of-day debriefs.
• Ensure compliance with audit and security procedures; balance cash drawer within guidelines.
• Oversee day-to-day duties for the branch teller line, including scheduling, observing, and coaching tellers.
• Provide guidance on operational/regulatory procedures.
• Stay current on product guides, fees, and policies.
• Support the Branch Manager in onboarding and training new Tellers.
• Perform other duties as assigned.

Required Experience

• 3+ years of demonstrated superior client relationship skills.
• 3+ years of experience in cash handling.
• Working knowledge of PC with Windows-based applications and calculators.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Strong organizational skills with the ability to manage multiple tasks.

Required Education

• High School Diploma, GED, or equivalent business experience.

Licenses and Certifications

• Notary License (preferred).

Tactical Skills

• Knowledge of clients' accounts and sound judgment with transactions.
• Strong sales and service skills, proactively educating clients on available services.
• High level of integrity and strong decision-making ability.

Personal Skills

• Adaptability: Willingness to adjust to new assignments, processes, and people.
• Collaboration: Experience in working collaboratively to meet business goals.
• Critical Thinking: Ability to prioritize and organize data in the decision-making process.
• Decision Making: Ability to manage competing priorities and make informed decisions.
• Emotional Intelligence: Develops emotional intelligence and applies it in interactions.

Practical Skills

• Business Acumen: Contributes to business unit tasks and communicates key considerations.
• Oral & Written Communication: Adapts communication style to effectively engage others.
• Risk Management: Implements risk management procedures for the business unit.
• Storytelling: Uses storytelling to positively influence clients.
• Change Navigation: Supports team adaptation to change and continuous improvement.

Physical Demands

• Prolonged standing (5-8 hours/day), frequent use of hands, occasional bending and lifting (up to 30 lbs.), and frequent forward reach.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

Location of This Position

Red Hook, NY