Learning And Development Specialist - Sycuan Casino Resort : Job Details

Sycuan Casino Resort is a premier destination offering world-class gaming, entertainment and hospitality! We believe our team members are our greatest asset, and we are committed to their continuous development. We are looking for a talented Learning and Development Specialist to join our team and help elevate the skills and performance of our team members to enhance the guest experience.

If you are passionate about delivering training programs and thrive in a fun and exciting industry, apply today!

Job Purpose:

The Learning & Development Specialist is responsible for development and delivery of learning solutions for the organization. Topics include New Hire Orientation, Leadership Development, Guest Service initiatives, and other programs that align with organizational initiatives. The Learning & Development Specialist will work closely with the Learning and Development Manager and Business Partners to identify the best approach for bridging skill gaps.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Present training and development programs using various forms and formats including group discussion, lecture, workshop and simulations
• Adapt training delivery methods to suit diverse learning styles
• Occasionally develop engaging and interactive training materials, including e-learning modules instructor-led training, and blended learning solutions.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements
• Create and maintain monthly Learning and Development Training Calendar
• Creates and/or maintains training procedure manuals, guides, and course materials as needed
• Review training materials and provide feedback
• Evaluates program effectiveness through assessments, surveys, and feedback
• Maintains knowledge of the latest trends in learning and development
• Performs other related duties as assigned

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or equivalent experience
• 3 years of experience in delivering training in a business environment
• 2 years of experience facilitating Leadership, Coaching, Performance Improvement and similar business-related topics
• Experience with learning management systems (LMS) and e-learning tools
• Experience in designing and developing training programs

Desirable:

• Bachelor's Degree in Human Resources or related field or equivalent experience
• Training experience in a casino, hospitality, retail, or food and beverage-related industry
• Knowledge and experience with data collection methods

Skills and Knowledge:

Essential:

• Familiarity with adult learning theories and instructional design models
• Ability to utilize strong verbal, written, and presentation skills across a diverse team member population
• Knowledge of HR best practices when conducting business
• Adept with a variety of multimedia training platforms and methods
• Proficient with Microsoft Office Suite and related program software
• Ability to stand/walk for up to eight hours at a time
• Must be able to lift up to 25 pounds at times
• Ability to conduct oral presentations in the English language
• Detail-orientation
• Ability to appear for work on time
• Ability to complete forms and documents
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive feedback
• Ability to maintain confidentiality

Supervisory/Managerial Accountability:

Direct: None

Indirect: None