Learning Delivery & Operations Manager - Oliver Wyman : Job Details

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman's thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

We are seeking a highly motivated Learning Delivery & Operations Manager who will be instrumental in shaping and executing our learning and development strategies. This role is designed for an individual who thrives in a fast-paced environment and is passionate about fostering a culture of continuous learning and improvement. You will lead a dedicated team focused on delivering high-quality learning experiences that align with our organizational goals and enhance employee performance.

In this position, you will be responsible for overseeing the entire learning program portfolio, ensuring that it meets the diverse needs of our organization. You will leverage your expertise in learning delivery and operations to create innovative solutions that drive engagement and learning outcomes. Your leadership will be crucial in cultivating a collaborative team environment where creativity and growth are encouraged. You will also work closely with various stakeholders to ensure that learning initiatives are effectively integrated into broader organizational strategies.

This is a hybrid role that requires 3 days per week in the office. There is no option to be fully remote.

Responsibilities:

Leadership and Team Development

• Cultivate a high-performing team culture through empathetic leadership, performance management and proactive conflict resolution.
• Act as a direct manager to delivery colleagues, supporting their professional growth and development.
• Provide continuous developmental feedback and seek upward feedback to enhance team dynamics and performance.
• Adapt leadership approaches based on diverse perspectives to enhance team effectiveness.

Learning delivery and portfolio expertise

• Serve as the expert for learning delivery for end-to-end solutions classroom based, digitally enabled learning and reinforcement mechanisms, providing critical guidance and acting as an escalation point for delivery-related inquiries.
• Comprehensive understanding of portfolio learning products with the ability to upskill delivery team on program specifics and collaborating effectively with Product Manager and Design to balance delivery excellence and efficiency.
• Oversight of program delivery budgets, providing guidance, addressing financial queries and discrepancies effectively.
• Oversight of program documentation to ensure it is current, high-quality, and error-free.

Strategic planning and resource allocation

• Develop and execute a strategic calendar for learning program delivery, aligning cross-regional and cross-learning product and managing team capacity.
• Manage program assignments to balance workloads effectively, collaborating with the Product team on program adjustments as necessary.
• Strategically plan the program calendar, aligning with regional needs and team capacity while managing assignments to balance workloads effectively.
• Collaborate with the Product team on decisions regarding program additions or cancellations.
• Optimize processes and develop best practices to enhance operational efficiency

Data analysis, problem solving, and stakeholder engagement

• Analyze data to identify issues and develop effective solutions, creatively problem-solving within the product team.
• Engage effectively with stakeholders, building trust and adapting to their needs through active listening and timely communication.
• Manage vendor relationships to ensure seamless program execution and demonstrate proficiency in relevant technologies.

Qualifications:

• Bachelor's degree in Education, Human Resources, Business Administration, or a related field. Master's degree preferred.
• 5+ years of experience in learning and development, with a focus on program delivery and operations management.
• Demonstrated expertise in designing and implementing learning programs that drive organizational performance and employee development.
• Strong analytical skills with the ability to interpret data and make informed decisions to enhance learning outcomes.
• Experience in budget management and financial oversight related to learning programs.
• Proficient in learning management systems (LMS) and other relevant technologies that support learning delivery.

Skills and Attributes:

• Proven track record in leading teams, with strong interpersonal and communication skills that foster collaboration and engagement.
• Ability to manage multiple projects simultaneously while maintaining a high level of quality and attention to detail.
• Experience in stakeholder engagement and vendor management, with a focus on building strong partnerships.
• Strong communication skills, both verbal and written, with the ability to convey complex information clearly.
• Strong teaming and collaboration skills, focused on driving forward initiatives and able to work in a global team environment.
• Proficient in data analysis with strong problem-solving skills, with a history of implementing effective solutions.
• Proactive and adaptable mindset, open to feedback and diverse perspectives.
• Strong organizational skills with the ability to prioritize and manage time effectively.
• Commitment to continuous improvement and professional development for both self and team members.
• Passionate about Learning & Development.

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $90,000 to $140,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.