Leasing Consultant - Mill Creek Residential : Job Details

Welcome to Mill Creek! We're glad you're here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.Essential Functions/ResponsibilitiesSales and MarketingWarmly greet prospective residents and create a personal connection while determining needs and preferencesProfessionally present the community and apartments along with specific features and benefitsCorrectly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely mannerManage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not leaseCall or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitorsAnswer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads dailyEnsure the office, clubroom, apartment models, and “market ready” units are in impeccable conditionShare promotional ideas and events for marketing timelineAssist in Social Media advertising as directed by the ManagerAssist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the ManagerFamiliar with the surrounding neighborhood and ready to confidently share information with prospects and residentsAddress and complete all other duties as assignedCustomer ServiceUnderstand and support the customer experience vision for Mill Creek ResidentialCommunicate service guarantees and customer service standards to prospective and current residentsTake ownership to personally address and resolve customer concerns in a timely professional mannerSupport new residents during move-in process. Assist with lease renewals, move-outs and resident transfersContribute ideas for improving resident satisfaction to the Community ManagerParticipate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retentionAccept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfiedPhysically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and ManagerAddress and complete all other duties as assignedEmbody the Mill Creek mission, values and brand promise in all that he or she doesOperational StandardsComplete all new lease and renewal paperwork, including related addendumsAttend any training classes/meetings as required or recommended by managementUpdate daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community ManagerEnter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads dailyPost Craigslist ads daily to generate trafficStrive for a 25% conversion ratio of tours to new leases through effective selling and follow through skillsKnow and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associatesEnsure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulationsAddress and complete all other duties as assignedEdu ca tion an d/or E x p e ri e n c eHigh School diploma or equivalent (GED) preferredCommitment to, and passionate for, providing outstanding customer serviceStrong communication skills (written and verbal)Multi Family or related property management experience, retails sales or hospitality experienceSkills/Specialized Kn o w ledg eClearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communicationAbility to take ownership of resident issues and/or concerns and come to a resolutionIn depth knowledge of community, inventory, pricing and availability as well as neighborhood and local communityContinuous research of area competitors such as pricing, amenities, features etc.Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management SoftwareAbility to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and divisionOperate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devicesCapable of travelling between two or more communities, if necessaryReport to work on time, work assigned schedules (including weekends) and accurately document/verify time workedAbout the Benefits of joining the Mill Creek TeamCompetitive compensationComprehensive medical, dental and visionEmployer sponsored short and long term disability, Life and ADD insurance401k with employer matchingPaid time off benefits: Vacation, Sick, HolidaysMill Creek is an Equal Opportunity EmployerAre you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team's contributions. We are committed to listening to our associates and focusing on continuous improvement.For more information about our DE&I initiatives, please click here ( to review our inaugural Environmental, Social, Governance (ESG) Report.