LEASING CUSTOMER SERVICE - SUPERVISOR - GREENE, NY - The Raymond Corporation : Job Details

About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If youre innovative and enjoy the thrillof making things happen - share our vision and grow with us.

About the position:

Were looking for a Leasing Customer Service - Supervisor to work closely with dealers and customers. You will:

* Handle complex and/or sensitive dealer, national account and/or customer calls/visits or written inquiries.

* Design and implement solutions related to the invoicing process.

* Manage databases.

* Handle complex customer billing requests.

* Initiate, develop, and implement special projects that have a long-term impact across the corporation.

* Recognize who their customer is, understand their customers needs, and focus on customer satisfaction.

* Initiate and participate in calls as required to enhance customer relationships and/or to provide clarification on invoice requirements/issues.

* Frequently work with and advise management in setting and meeting/exceeding customer service expectations.

* Work well with teams on projects and be accountable in resolving issues that may have significant financial impact in order to maintain customer satisfaction, improve rapport, and cause repeat business/sales.

* Customer and/or dealer site visits may be implemented to manage product/service application processes and sales development calls.

* Analyze, develop and promote best practices for customers to reduce their costs and increase the Companys value to their organizations.

About the schedule:

This position may be eligible for a hybrid work schedule upon successful completion of the orientation process.

About you:

* Bachelor's Degree is required.

* At least 8 years of experience in customer services, finance, or related field.

It would be great if you had:

* Excellent interpersonal and communication skills, including the ability to influence personnel at all levels of an organization.

* Ability to develop a rapport with customers/dealers to enhance customer relationships.

* the ability to work in Excel to create spreadsheets.

* Experience in the leasing or finance industry.

* Experience with third-party accounts payable portals such as Taulia, Ariba, Coupa.

About the total compensation package:

Salary - $69,100 - $88,600

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

* Medical and Rx Plan options

* Dental and Vision Plan options

* Employee Assistance Program (EAP)

* Flexible Spending Accounts (FSA) for medical and dependent care

* Life Insurance and AD&D

* Short-Term and Long-Term Disability

* Accident, Critical Illness, and Indemnity Insurance

* ID Theft Protection

* Comprehensive 401(k) retirement plan with company match

* Profit Sharing Plan based on annual profitability

* Long-Term Care Insurance

* Vacation, Sick, Personal & Volunteer Time

* Company Paid Holidays

* Tuition Aid Program