Leasing Professional - Morgan Properties : Job Details

Morgan Properties

Job Description

Job Title: Leasing Professional

FLSA Status: Non-exempt

Reports To: Property Manager

Prepared Date: August 2004

Prepared By: Talent Acquisition

Updated/Reviewed: March 2024

Department: Property Office

Summary: The Leasing Professional is key to delivering a premier living experience, specializing in apartment rentals, move-ins, and lease renewals. This role provides outstanding service to both prospective and current residents. Responsibilities include efficient handling of all inquiries, conducting tours for potential residents, managing leasing documents, and overseeing move-in procedures. The Leasing Professional ensures all interactions and processes comply with relevant laws and company guidelines, aiming for timely and effective communication at all stages.

Essential Job Duties:

Traffic Management: Daily update of unit availability and guest interactions in the system. Research the property, community, and competitors to support marketing efforts. Quickly answer calls and emails from potential residents.

Prospective Resident Engagement: Check model and available apartments daily to ensure they are presentable. Guide potential residents on tours, highlighting apartment features. Keep track of all interactions with guests and manage the application process, including qualification verification and timely communication of application outcomes.

Leasing Responsibilities: Organize lease signings promptly after application approval, finalize lease agreements, and manage initial payments. Ensure new residents are correctly entered into the system.

Current Resident Support: Execute outreach through mailings, distribute informational materials, and engage in resident retention efforts. Record all interactions with existing residents.

Collaboration and Compliance: Support the property manager as needed, maintain positive relationships with all contacts, and contribute to achieving property goals. Ensure all activities comply with federal, state, and company housing policies.

Non-Essential Job Duties: Other duties as assigned.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Competencies:

• Customer Service – Intermediate Handles more complex customer issues and providing personalized assistance with a deep understanding of products or services, effective communication skills, and the ability to empathize with customers.

• Communication – Intermediate