Legal Call Center Representative - Grafton Firm Llc : Job Details

DescriptionAre you passionate about helping others and love talking on the phone? Do you excel at building relationships and guiding people through their next steps? If so, we have an exciting opportunity for you!We are Maryland's premier bankruptcy law firm, dedicated to providing exceptional, compassionate legal assistance to clients during challenging times. We're seeking a Client Acquisition Representative to join our team in Towson to be the first point of contact, helping clients take their initial steps toward the legal support they need.Responsibilities•Engage with inbound and outbound callers to build relationships and gain an understanding of their legal needs.•Schedule appointments with advisors, ensuring clients are prepared and informed about their upcoming consultations.•Provide clear, empathetic, and professional assistance to clients via phone, email, and text.•Help clients feel heard and supported during their first point of contact with our firm.•Work closely with colleagues to ensure seamless coordination and transition from initial call to advisor appointments.•Maintain accurate records and documentation of all client interactions and appointment details.Qualifications•Empathy and a passion for helping others through challenging situations.•Strong customer service skills, with a focus on providing compassionate support.•Exceptional communication skills with the ability to build rapport quickly.•Strong verbal and written communication skills.•Proficiency in managing communication through multiple channels (phone, email, text).•Strong organizational skills to ensure appointments are efficiently scheduled.•A collaborative team player with a client-focused mindset.•Previous experience in a call center, customer service, or appointment scheduling role is a plus.