Leisure Sales & Guest Relations Manager - Parker Palm Springs : Job Details

JOB SUMMARY:

This combined role, manages sales responsibilities in the Consortia/Agency market and ensures all VIP's and high rated guests' expectations are met by identifying their needs pre-arrival.

ROLE AND RESPONSIBILITIES:

Leisure Sales

1. Achieves annual revenue expectations for the Consortia market as outlined in the annual budget

2. Achieves monthly “soft” goals including site inspections, prospecting, outside calls and reports on activities weekly.

3. Acts as the point of contact for all Travel Agents bookings

4. Is key contact for Virtuoso, AMX, Internova and any other contracted luxury consortia's. Identifies and recommends proactive sales and marketing actions to increase share to DOSM.

5. With the DOSM manages the day-to-day relationship with Beatrice+Mercado

6. Reviews and monitors results by partner monthly providing an analysis and suggestions for continued growth

7. Looks for ways to upsell; i.e., room type, LOS, etc.

8. Ensures all portals for partners are updated quarterly with new content and promotions

9. Trains and works closely with Reservations and Front Office on all bookings

10. Attends any trade shows and executes sales trips approved by DOSM/MD; 4-6x a year

11. Is point of contact for Consortia market with LHW

12. Maintains key account information in SF

13. Assists in creating a database of agents working with DOSM and CRM agency to upload contacts and create quarterly messaging

14. Personally, welcomes and conducts property tours and hosts FAM trips for luxury agents

15. Ensures TA profiles are properly added to Opera ensuring smooth commission payments

16. Reviews any outstanding commissions owed and expedites payments when necessary

Guest Relations

1. Collaborates with FOM on expectations for all VIP guests

2. Creates daily guest recognition report; distributes accordingly

3. Attends arrival meeting M-F

4. Contacts all VIP's, Villa, Agency and high rated guests once reservation is confirmed (and no later than 3 days prior to arrival) and ensures all request are outlined, traced and appropriately communicated to the operation

5. Personally welcomes VVIP's as identified by FOM and MD

6. Works with FOM and Director of Housekeeping to ensure all VIP rooms are checked prior to guest arrival

Performs any other duties as assigned or requested by DOSM or MD

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

· Minimum 3 years of sales, and/or hotel service experience with a luxury brand

· Proficient in computer software including Word, Excel, and Power Point;

· Working knowledge of account management and/or PMS; i.e., SF/Delphi and/or Opera

· Exceptional communication skills both verbal and written

· Unwavering attention to detail

· A self-starter with an entrepreneurial spirit

· Able to manage time, organized and has a keen ability to prioritize

· Takes initiative and follows through on assignments; meets deadlines

· Ability to work in a team-oriented environment, meet deadlines and interact effectively with all levels of management

· May be required to work varying schedules to reflect business needs of the hotel

Salary range for this position is $70,000-80,000.