Level 1&2 Technical Support-Field Technician - Panzer Solutions Llc : Job Details

Title: Level 1&2 Technical Support – Field Technician

Location: New York City, NY or Red Bank, NJ (Onsite) - 5 Days a week

Duration: 12+ Months Contract

Note: Travelling required

Need Photo ID with Submission

Bachelor's Degree is Must

Not looking for Very Senior Consultant – Looking for someone with 7-11 Years of experience

Job Description:

Install and configure hardware and software

Respond to tickets in accordance with SLA guidelines

Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system software to accept and resolve L1 and L2 service requests, incidents and problems. Documenting and tracking all steps taken to the resolution.

Responsible for escalations on all desktop, network, and server infrastructure service tickets to ensure service levels are maintained.

Create and document service management procedures and standards to ensure engineering best practices are maintained.

Work with clients directly over the phone and using remote software or travel on-site

Respond in timely manner to requests and issues

Repair and replace equipment as needed

Provide onsite and remote support to end users

Desired Attributes and Experience

Customer service skills

Excellent verbal and written communication skills

Reliable

Solid understanding of computers, networks and software

Solid understanding of TCP/IP, DHCP, DNS, Domain Controllers etc

Experience using MS Office applications: Word, Excel, Outlook

High attention to detail

Qualifications:

Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience.

A+ and Net+ Certification or equivalent required.