LGA Airport Customer Experience Specialist On-Call - ErMC2 : Job Details

LGA Airport Customer Experience Specialist On-Call

ErMC2

Job Location : New York,NY, USA

Posted on : 2025-03-09T01:45:06Z

Job Description :
LGA Airport Customer Experience Specialist On-Call

General InformationJob Title: LGA Airport Customer Experience Specialist On-CallDate: Tuesday, February 11, 2025City: FlushingState: New YorkBase Pay Rate: $19.75Full/Part Time: Part Time

Requirements and DescriptionN.B.: THIS POSITION IS ON-CALL ONLY.

SummaryCustomer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

  • Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints, and assist as needed.
  • Handle customer concerns and questions in a timely and efficient manner.
  • Provide answers to all general inquiries from customers and other airport visitors.
  • Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes.
  • Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the LGA Airport community.

    • Qualifications

  • High School diploma or GED.
  • Must be at least 18 years of age.
  • Customer Service experience is a requirement, airport experience a plus.
  • Bi-lingual a plus, but not required.
  • Must have a professional appearance: tattoos covered. No earrings for men.
  • Able to stand on your feet for up to 8 hours.
  • Able to lift and/or move items up to 75 lbs.
  • Must be able to climb, bend, and kneel.
  • Must be able to use your fingers/hands to use a keyboard or tablet.
  • Must be able to work outdoors for extended periods of time.
  • Must be able to work a minimum of 3 days in total, including a weekend day.
  • Must be able to work various shifts.

    • ERMC is an equal opportunity employer.

    Seniority Level

    Entry level

    Employment Type

    Part-time

    Job Function

    Other

    Industries

    Consumer Services

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