Liaison, Access Center - Cuyahoga Community College (Tri-C) : Job Details

Liaison, Access Center

Department: Ohio Options

Location: Metropolitan Campus

Reports To: Vice President, Access & Community Connections

Recruitment Type: External/Internal

Requisition ID: req4891

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

Responsible for assisting the College's Access Centers with the necessary services to ensure a positive experience. Provides administrative and coordination support for the College's Access Centers and direct support to Access Centers participants as they are navigating the College and its resources.

ESSENTIAL FUNCTIONS

* Provides direct administrative and coordination support of the Access Centers activity and community engagement programs, monitors goals and status of community benchmarks, and monitors implementation of community development activities

* Serves as a liaison between the College and external partners to administer programs and services

* Serves as a liaison between the College and external partners to meet common objectives

* Provides support to the Access Centers participants to connect them to College resources and programs

* Supports the Vice President, Access & Community Connections but works directly with the Director, Access Center and other team members in the research and development of strategic initiatives related to access, community outreach, and student support programs

* Facilitates effective communication and collaboration within the College amongst faculty, staff, administration, and students

* Establishes and coordinates an effective and efficient data management process that guides strategic direction, decision-making, and resource development for the division and its programs

* Works collaboratively with program administration to identify resources for program development, delivery, and sustainability which includes: federal, state and local governments; private grant and foundation support; and other external funding opportunities

* Maintains and revises department website

* Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

* Bachelor's degree in Education, Community or Urban Development, Human Services, Social Work, Public Administration, or related field

o Significant related experience may substitute for education

* Minimum of three years of relevant work experience and demonstrated success in a community educational environment or closely related experience

* Demonstrated successful experience in design process, program and system improvement assessment, and evaluation

* Demonstrated experience planning, preparing, forecasting, maintaining, and monitoring a business area's budget

* Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations

KNOWLEDGE, SKILLS and ABILITIES

* Possess excellent organizational and project management skills including team management, coalition building

* Demonstrated commitment to cultural diversity in programs, administrators, faculty, staff, students and the community

* Demonstrated intermediate Banner System skills (or equivalent program)

* Intermediate-level proficiency with Microsoft Outlook, Word, Excel and PowerPoint

* Possess personal communication and relationship building skills, including listening, oral and written communications; and ability to gather and share ideas among diverse groups

* Possess innovative networking skills

* Possess grant-writing skills necessary to locate and secure outside funding and to develop internal budgetary support

* Possess working knowledge of continuous quality improvement concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus

* Possess exceptional engagement and presentation skills

* Possess excellent planning, organizing and problem solving skills

* Possess the ability to work independently or at remote sites without direct supervision

* Ability to work effectively in a dynamic and changing work environment requiring flexibility, teamwork and results orientation

* Ability to effectively complete work assignments independently

* Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

* Ability to develop and maintain relationships with key contacts to enhance work flow and quality

* Sensitivity to respond appropriately to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

* Service Focus

* Collaboration

* Quality of Work

VERY IMPORTANT COMPETENCIES

* Communication

* Time Utilization

IMPORTANT COMPETNCIES

* Adaptability

* Continuous Improvement

PERFERRED QUALIFICATIONS

(Or equivalent job-related experience providing the necessary knowledge, skill, and abilities to perform the functions of this position proficiently)

EDUCATION AND EXPERIENCE/TRAINING

* Master's Degree in Higher Education, Public Administration, or a related field

* Five years of relevant work experience and demonstrated success in community relations and project management

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

* The work is performed in a normal, professional office environment;

* The work area is adequately lighted, heated and ventilated;

* Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;

* Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.