Library Assistant III - University of Louisville : Job Details

Department:Location:Health Sciences CenterTime Type:Full timeWorker Type:RegularJob Req ID:R105939Minimum Requirements:Associate's Degree in liberal arts, business, computer/information science or a related field and two (2) years of related experience or an equivalent combination of education and experience. Grade 3 (Hourly)Position Description:The University of Louisville is seeking a Library Assistant III. The primary function of this position is to manage the Interlibrary Loan (ILL) by overseeing all operational responsibilities for borrowing, lending, and document delivery services provided by Kornhauser Health Sciences Library. This position will perform complex technical operations and transactions using a variety of online bibliographic databases and ILL management software to process and monitor requests for materials from outside institutions throughout the U.S. and internationally. Duties include managing billing and payments to nonreciprocal institutions generating statistical reports necessary to inform decisions on collection development, hiring and supervising all part-time student assistants, and staffing public service desks on rotation to provide circulation and ready reference services. Serves as primary back-up for the Manager of Public Access Services. This position relies on teamwork and judgment to establish priorities among changing and competing demands. This position works primarily during regular business hours, with occasional evenings and weekends as needed. Essential Duties and Responsibilities

• Oversees specialized and technical functions related to the management of Interlibrary loan service operations, including implementation of policies and procedures.
• Processes and monitors interlibrary borrow requests from university community members to obtain research materials from lending institutions throughout the U.S. and internationally.
• Processes and ensures loan requests from outside institutions both nationally and internationally are filled in a timely manner.
• Hires, trains, and supervises student assistants who staff public service desks.
• Compiles and analyzes ILL borrowing and lending statistics. Monitors compliance with copyright regulations.
• Assists patrons with questions concerning submission, verification, retrieval, and delivery of interlibrary loan requests and materials.
• Oversees billing and payments related to lending and borrowing charges not covered by reciprocal agreements.
• Takes advantage of professional and online networking resources to stay informed of ILL trends and innovations at peer institutions. Maintains awareness of new services and technologies in the field of ILL.
• Works with the Head of Public Access Services to establish and evaluate policies and procedures governing the exchange of materials with other institutions.
• Maintains proficiency with ILL management software. Stays informed of updates and new releases and makes use of a network of ILL management software users, both local and national, to maintain awareness of best practices and to solve technical problems.
• Shares in the supervision of the public service desk, which may include opening and closing the library, oversees daily circulation functions, addresses ready reference questions when reference staff are not available, directs patrons to appropriate information sources, handles emergency situations, and supervises student employees. Continually seeks new ways to improve efficiency and customer service at public service desk.

Preferred Qualifications

• Bachelor's degree in liberal arts, business, computer/information science or related field experience working in an academic library
• Experience with WorldCat Management Systems (WMS) or other library resource management system
• Experience with ILLIAD or other Interlibrary Loan management system or resource sharing system
• Four years of progressively responsible experience related to areas of assignment, including one year of lead or supervisory experience
• Strong communication skills
• Office organizational skills
• Attention to detail
• Strong customer service skills
• Problem-solving ability

V. Competencies

• Bibliographic searching - Able to read library reference materials and obtain information. Prepare letters and/or reports, following policies and procedures. Able to operate various standard office machines.
• Service Excellence - Responsive, able to communicate processes to patrons, and capable of providing timely accurate information.
• Critical Thinking - Ability to think through issues and identify appropriate options.
• Work Ethic - Motivated, diligent, industrious, and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency.
• Interpersonal - Able to build effective, strong working relationships with the general public, employees, colleagues, management through trust, communication, and credibility.
• Teamwork - Ability to work with, serve, help, lead, and mentor others, take directions from colleagues and team members in the interest of moving processes and programs forward to the desired outcome.
• Work with diverse academic, cultural and ethnic backgrounds of community college students and staff.
• Experience with Integrated library management systems.

Compensation Target: $18.56 per hourCompensation will be commensurate to candidate experience.Equal Employment OpportunityThe University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at [email protected] or 502.###.####.Assistance and AccommodationsComputers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-###-####.