Library Assistant - City of Garland Texas : Job Details

SummaryGarland Public Library is seeking a creative and energetic individual with a passion for serving the community to further the Library's mission and goals. Working with the Library's team, this position will provide programs, reference assistance, readers' advisory, and library services to the youth and families of the Garland community. Responsible for providing direct assistance to library patrons in reference, assisting with library programming, outreach services, periodical searches, and print and media use. Also responsible for assisting librarians with programming services.Pay Range: $17.03 - 21.80 - 26.57 (Depending on qualifications and experience)Work Schedule: This position works a flexible schedule depending on outreach and engagement needs of up to 19 hours per week. Days, nights, and weekends are required. The position may also work at other Garland Library locations and participate in outreach events as needed.Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assess patron needs and provide assistance using printed materials, automated databases and other library technologies.
• Participate and assist with library programming and library outreach services.
• Instruct library patrons in the use of library equipment, scanners, computers, and print management and PC reservation systems.
• Respond and resolve requests for library materials, services and information or refer to librarians as needed.
• Complete special projects, as assigned.
• Assist librarians with collection development and maintenance, programs or library services as needed.
• Assists patrons at the circulation desk when needed.
• Organize and shelve or file materials appropriately, such as alphabetically or by Dewey decimal classification number.

Minimum Qualifications

• Bachelor's degree
• Up to 1 year's experience in public library or customer service work environment

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.Preferred QualificationsEducation/ Experience:

• Bachelor's degree in library studies, , education, or related field of study
• Up to 1 year's experience in public library
• Experience or background working in a diverse customer service environment
• Training or experience working with mainstream social media (e.g. Facebook, Twitter, Instagram, etc.)
• Working knowledge of library technologies and online resources

Knowledge, Skills & Abilities

• Basic knowledge of how to file using a filing system
• Ability to learn the Dewey Decimal Classification system
• Basic knowledge of library automated system functions
• Knowledge of proper public contact and telephone etiquette
• Skill in assisting with circulation desk activities including shelving and retrieving books
• Skill in utilizing Windows-based software
• Skill in resolving customer complaints and concerns
• Ability to organize work for appropriate and timely completion
• Ability to work independently in the absence of the supervisor
• Ability to easily adjust to fluctuating work schedules and work from any library or unit, as assigned
• Skill operating office equipment, computer equipment, and software programs, especially Microsoft Office software (Word, Excel, PowerPoint, Publisher, Outlook, Access)

Licenses and Certifications

• Valid Class C Texas driver's license

Physical Requirements / Work EnvironmentThe incumbent works in a typical library environment with moderate noise levels, controlled temperature conditions, and some exposure to dust, but some physical labor and travel offsite may occur. Physical tasks may include lifting, squatting, bending, stooping, walking, and carrying supplies, as needed, to accomplish the tasks of the activity on a daily basis. Must be able to reach materials at 90 height shelving or shelving at floor level, lift and carry materials, with the use of proper equipment, and push/pull full book carts. Must also be able to use keyboard and peripherals, operate a telephone, and communicate in person and over the telephone. The employee may interact with upset members of the public while interpreting and enforcing departmental policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.