Job Location : all cities,TX, USA
This is a remote position for the NY and NJ area
The Life Cycle Consultant (LCC) strengthens the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource. The LCC role builds relationships with client contacts, including the Benefit Administrator Contact (BAC), as well as the Work Site Employees (WSE) through the onboarding experience.
The Life Cycle Consultant - Team Lead assists with the day-to-day workload management of the team, serving as first escalation point for client issues. The team lead performs coaching, mentoring and acts as the Manager when the Manager is out of the office or unavailable.
This role will assist the Implementation and Sales teams during the client onboarding process and will also assist the Human Resource Business Partner (HRBP), Key Account Executive (KAE), Client Relation Executive (CRE) and Benefit Service Specialist (BSS) during Open Enrollment by providing WSE enrollment meeting assistance both in person and virtually. The LCC will consult and present detailed benefit plans and provide general HR information to client employees so that the client's benefit information is clear, concise and understandable, increasing ADP's value proposition. This role will be responsible for executing an account strategy, in partnership with the HRBP, KAE and CRE, and effectively influencing the direction of current and future benefits and human capital needs within the client's business.
The LCC will partner with the HRBP and client to implement new or changing benefits strategies for WSEs. The LCC will be responsible for educating the WSEs on benefit offerings for new clients as well as changes that impact existing plans during open enrollment. This will be done through meetings at the client site, as well as virtually and recorded for additional flexibility in channels to meet client demands.
Key Responsibilities:
Basic Requirements:
PREFERRED QUALIFICATIONS:
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $57,100.00 - $116,100.00 / Year.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
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