LIFT OPERATIONS MANAGER - Ski Windham : Job Details

Overview of Position: This position is responsible for the overall operation of all lifts (chairlifts and carpets) here at Windham Mountain Club, including hiring, scheduling, training, and supervising all lift operations staff that includes Lift Ops Supervisor, Lead Operators and Lift Operators. This is a key position in assuring the safe operations of all lifts while delivering exceptional experiences for employees, members and guests.Job Duties: The list below best represents many tasks you will be asked to perform at some time during your employment at Windham Mountain Club. This list of duties is not intended to represent all of the tasks you may be asked to perform.

• Perform manager functions including recruiting, hiring, training, coaching, reviewing and terminating staff as needed.
• Prepare and maintain an accurate annual operating budget.
• Manage staff scheduling and payroll to budget that correlates hours with expected guest volume.
• Manage the promotion or selection of Lift Supervisor and Lead Operators.
• Responsible for completion of all required ANSI and New York State required Lift Operations reports.
• Ensure all lift operators are properly trained in (and appropriately documented) and consistently perform correctly in the following areas:
• Opening and Closing procedures
• Ramp maintenance
• Staff and Guest Safety and Service
• RFID Ticket Process
• Loading
• Corral set-up and break-down
• Crowd control
• Care of Lift Ops buildings and equipment
• Operational considerations working the top and bottom of various lifts
• Communicate regularly with grooming and snowmaking to assure the best possible ramp conditions.
• Partner with Ski Patrol and Safety Staff for assistance at top and bottom of lifts as needed.
• Complete all post lift incident investigations and reports.
• Ensure Windham Mountain Club employees, members and guests have exceptional lift experiences.

Job Qualifications:

• Must have 3+ prior years' experience in lift operations. Prior supervisory or manager experience highly preferred. Experience in lift mechanics helpful.
• Must have strong supervisory, organizational and management skills.
• Must be able to handle stressful, noisy, crowded and distracting situations.
• Must be comfortable interacting with members, guests and employees in a friendly and helpful manner.
• Must have strong communication skills, written and verbal.
• Must be able to make decisions and to motivate and direct others.
• Must have strong computer skills, including knowledge of Microsoft Excel and Outlook.
• Must be able to sustain adverse weather conditions for extended periods of time.

Physical Requirements:

• Must be able to stand for up to 8 hours at a time.
• Must be able to lift 30 lbs repetitively, ie; shoveling, bending, pulling, squatting

Must be able to sustain adverse weather conditions for extended periods of time.