Live Chat Agent - Omnicommander : Job Details

Live Chat Support Agent Brentwood, TN (In-Office position, NOT Remote) ONLY local candidates will be considered for this position OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, FIs can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office. Keep reading if you

+ Have a sense of humor - we do a lot of laughing here

+ Want to be a part of a constantly growing company with a bright future

+ Want to learn how to use AI (Artificial Intelligence) chatbots

The successful candidate will

+ Offer quick and accurate assistance to customers

+ Have strong attention to detail and strong reconciliation skills

+ Have a process improvement mindset with a humble and a get it done attitude

+ Have strong written and verbal communications skills in the English language

+ Be a self-starter and able to work independently in a fast-paced environment

Responsibilities

+ Answer incoming customer live chats regarding website navigation issues, service questions,and general client concerns

+ Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate

+ Create relationships with new customers to better understand and achieve their needs

+ Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately

+ Promote interest in client products and services

+ Consistently achieve established standards of the position

+ May assist with overflow work and other duties as needed

What you need for this role

+ Maintain regular and predictable attendance

+ Work cooperatively with others

+ Strong work ethic with ability to work independently as well as collaboratively within a team

+ Positive attitude and professional demeanor

+ Articulate and well accustomed to a client-facing role

+ Ability to compose professional emails

Benefits (Waiting period may apply)

+ 12 Company Paid Holidays

+ 10 PTO Days (Paid Time Off)

+ 1 PTO Day for your birthday

+ Medical Insurance

+ Dental & Vision Insurance

Job Type: Full-time

+ Criminal background check is required

+ Must be authorized to work in the United States

+ Equal Opportunity Employer

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