Load Planner - PS Logistics LLC : Job Details

Company Description Diamond State Trucking is a small, but fast growing, people oriented trucking company that is committed to excellence. We were founded in 1928, and joined the PS Logistics family in July of 2020. We now have a fleet of 90 trucks containing Company, Lease Purchase, and Owner Operators, pulling 110 flatbed and conestoga trailers. Diamond State Trucking, headquartered in Malvern, AR, has an exemplary safety record, long-term customers, and a fleet of excellent drivers. We focus on safety, performance, and customer service, all of which are driven by our strong family atmosphere. We have an aggressive growth plan and are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities, and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation. We know the success of our customers, employees, and our entire company starts with our drivers. This is why we do all we can to ensure drivers are satisfied, supported, and respected. Our focus on our drivers allows us to provide efficient flatbed shipping services, enabling success for each and every one of our customers. Job Description The Customer Service Representative is responsible for booking and soliciting business from customers and brokers and strategically planning the trucks that land in specified zone. Essential Duties and Responsibilities, include but are not limited to: • Maintaining and developing business opportunities with the company's current customer base • Servicing customers' freight and shipment needs on a daily basis • Strategically planning customers' freight to ensure on time service while also balancing our drivers' needs • Providing opportunity to our brokerage division TA Services to service additional freight that our own asset trucks are unable to service • Cultivating new business opportunities with prospective customers and freight brokers • Updating and maintaining various customer TMS portals A Successful Customer Service Representative: Must consistently demonstrate the company's Mission and Values. Must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Customer Service Representative must be able to effectively manage multiple tasks simultaneously, and carry a growth mindset. Finally, they must be able to work a flexible schedule when needed to which may include weekends, evenings, and holidays. Qualifications

• Working with Driver Managers to load every truck in the planning zone and making drivers successful
• Communicating through the order planning process to ensure thorough and accurate information is given to the driver
• Gaining knowledge of the planning zone to accurately price loads
• Teaming with Sales Department to create and maintain customer base within your planning zone
• Working with all departments to ensure a great experience from tendering of the load to completion of accurate billing

Additional Information This job is a salary position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities. PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.