Loan Payment Representative - General Electric : Job Details

Loan Payment RepresentativeGeneral Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

And many more!Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!Overview: The Loan Payment Representative ensures members' loan payment needs are addressed timely and accurately including ensuring additional or complex needs are routed to the proper team member or department following all GECU procedures. As a support function for the Consumer Lending team, this role ensures our system records including incoming mail are maintained, updated and accurate for all member loans and processes all applicable payment transactions, while building a working knowledge of all types of Credit Union loans including but not limited to Consumer, Indirect, Mortgage and Commercial Lending.Essential Responsibilities:

• Open and distribute incoming mail appropriately
• Post payments to loan accounts accurately and timely
• Manage most loan payment transactions within the department
• Research members' accounts for processing payments accurately
• Assist and educate members via incoming/outgoing phone calls
• Utilize strong member service skills by assisting and educating members via incoming/outgoing phone calls, email and instant message
• Take payment and provide detail on payment solutions
• Focus on building an understanding all loan type functions to assist members successfully and service the loans accurately and timely, including understanding CPI and the CPI process
• Maintain a basic understanding of Paid Loans and Collateral Protection Insurance and be able to navigate the systems to effectively research member concerns
• Understand payment methods (Online Banking, Mobile Deposit, ACH, etc.) along with principal and interest to post payments to loan accounts, requiring reading and understanding the transaction history; and answering member questions accurately; may require research and problem solving
• Consistently meets posting and accuracy goals; Must meet member service standard requirements according to metrics and goals established
• Ensure understanding of all legalities associated with the department processes and remain compliant in following all required procedures
• Understand and comply with all required federal and state regulations associated with the credit union and maintain confidentiality
• Perform other duties as assigned

Education and Experience:

• High School Diploma or GED required
• One year of experience in lending, account manager, billing or for a Financial Institution required

Knowledge, Skills, and Abilities:

• Ability to work in a professional office environment
• Ability to work 1-2 Saturdays a month as scheduled
• Maintains a positive demeanor with excellent verbal and written communication skills
• Ability to work in a fast-paced environment with changing demands
• Natural problem solver, with excellent organizational and analytical skills

General Electric Credit Union is an Equal Opportunity Employer