Locker Room Attendant - Medallion - THE MEDALLION CLUB : Job Details

POSITION SUMMARYThe Locker Room Attendant is responsible for maintaining high standards in all Lounge services and operations, and maximizing customer service.EXPERIENCE, EDUCATION AND SKILLS REQUIRED

• Confidentiality and trustworthiness are of the utmost importance as the guests rely on the Lounge staff to maintain the safety of their personal property.
• Seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.
• Ensure overall member satisfaction.
• Ability to work any day of the week, including Saturdays, Sundays, and holidays

ESSENTIAL RESPONSIBILITIES

• Maintain and ensure proper Locker assignments.
• Maintain and ensure immaculate locker and lounge facilities for members and guests
• Monitor and maintain the cleanliness and orderliness of the lounge facility using a 'clean as you go' philosophy
• Dressing areas picked up, vanity areas wiped down and cleaned after each use, towels stocked and stacked in an orderly fashion, products straightened after each use, soiled towels and trash removed frequently, showers and toilets clean, dry and free of periodicals/trash, etc.
• Refresh Coffee Station in the Lounge.
• Answer questions regarding services, and escort members and guests as needed.
• Provide seamless service: picking up and cleaning after each member and guest use of the facilities
• Ensure safety for guests by keeping wet and dry area floors clean and dry
• Ensure consistent comfortable water and steam room temperatures.
• Inform supervisor of all guest/member complaints and suggestions promptly.
• Oversee Locker Room area to ensure facilities and equipment are in proper condition and good working order, and are clean and organized.
• Maintain inventory, master locker list, and coordinate locker name plate.

PHYSICAL AND MENTAL DEMANDS

• Long periods of standing, stooping and walking
• Ability to lift 20 lbs

TYPICAL WORKING CONDITIONSInside primarily, some heat and cold exposure