Logistics Coordinator / Account Rep - Remx : Job Details

Job Title: Logistics Coordinator

Type: Contract to HirePay: Up to $21 per hourHours: Monday-Friday 9 AM - 6 PM

Responsibilities of the Logistics Coordinator:

• Serve as the primary point of contact for customers via phone, email, or in-person interactions, handling orders and inquiries for assigned accounts.
• Occasionally engage in face-to-face customer interactions to strengthen relationships and address concerns.
• Collaborate within a team to achieve operational goals, while also being capable of independently managing responsibilities.
• Complete order forms, determine service fees, process account changes, and ensure accurate execution of orders.
• Handle billing inquiries and resolve service complaints, escalating unresolved issues to the Customer Service Manager when necessary.
• Cross-train on multiple accounts to provide backup support for other team members.
• Maintain open communication with the Customer Service Manager on all account-related matters.
• Perform additional duties as assigned to support operational needs.

Qualifications:

• One-year certificate from a college or technical school, or equivalent work experience in a customer service or logistics-related field.
• Bi-lingual (Spanish) is a plus.
• Must be proficient in MS Excel and Outlook
• Ability to thrive in a fast-paced, dynamic environment.
• Must pass a drug and background screening.
• Stable work history with demonstrated reliability and commitment.