Logistics Coordinator - Red Oak Technologies : Job Details

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.

Job Function/Description:

• Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance

• Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)

• Customer Service including all happenings from booking to cargo delivery in a timely manner

• Daily liaison with customer, carriers, internal staff

• Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed

• Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)

• Monitor account issues and communicate/liaison with management to implement/drive solutions

• Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer

• Recommend when needed changes in current processes

• Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)

• Accuracy of data entry into Cello and other systems as needed

• Monitor trends and report changes to Management for action

Qualifications:

• 5+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred

• Bachelor's Degree required

• Korean / English Bilingual Preferred Required

• Proficient in Microsoft Office application Excel/Power point/Word/Outlook

• Excellent written and oral skills

• Able to engage and work directly with customers

• Solutions minded

• Highly Self Motivated and minimal supervision needed

• Organized and detail oriented

• Handle high pressure and fast pace operations as needed

• Strong work ethic

• Open to learning other modes of transportation as needed

• Experience with NAFTA/USMCA cross border transportation preferred

• Relevant Logistics Industry Knowledge

• Familiar with Logistics systems (WMS/TMS/WMS)

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