LSW Event I: Front of House - Samford University : Job Details

Location : Main Campus - Homewood, ALJob Type: Staff Part TimeJob Number: FY2500295Division: Enrollment Management for StaffDepartment: STA-Wright Center OperationsOpening Date: 08/26/2024Closing Date: 5/30/2025 5:00 PM CentralFLSA: Non-ExemptWelcome to Samford University's application process powered by NeoEd!You can submit an online application by clicking on the job title you are interested in and clicking on the Apply link! After viewing the Posting, click the 'Apply' tab. If this is the first time you are applying using our new online job application, you will need to create an account and select a Username and Password. After your account has been established, you can upload a saved document on your computer containing your information, or manually enter your personal information. This application will be saved and used to apply for future job openings.Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to job qualification information. Demographic information is maintained only for statistical reporting and is not associated with individual applications.It is important that you review any prepopulated information as applications must show all the relevant education and experience you possess. Incomplete applications may not be accepted. Description Front of House Event Staff serve as ushers, greeters, audience engineers, ticket takers, caterers, and/or work in box office for Samford Arts events. Job DutiesFront of House Event Staff are responsible for the seating and the safety of patrons. Front of House Event Staff are expected to offer the highest level of customer service possible to guests, donors, visiting artists, artist management, patrons, and any other member of the public or administration they may encounter. Front of House Event Staff are also expected to carry out any job function management deems as appropriate and within the scope of caring and maintaining for the theater, customer service, audience experience, pre-show prep, post-show breakdown, guest and staff safety/emergency response/security. Front of House Event Staff also work in the Samford Box Office selling tickets, answering the phone, returning messages, keeping records and interacting with the public.

• Politely directing and escorting patrons to their seats.
• Providing patrons with programs and other relevant materials.
• Checking assigned section for cleanliness.
• Visually sweep the theaters to check for potential safety issues and lost and found items.
• Maintain awareness of and enforce appropriate house rules.
• Remain at assigned post throughout the event unless taking an assigned break.
• Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.
• Attend pre-event Usher meetings and other trainings as required by management.
• Demonstrate an in-depth knowledge of Samford venues and a good understanding of evacuation procedures from all points within each venue.
• Administer all incoming phone calls and book required admission tickets and provide all information about schedule and pricing on phone.
• Perform all duties at cashier window and administer selling for all shows and monitor all inquiries and complainants for all tickets sales.
• Monitor and process all ticket orders on phone and email and coordinate with manager to complete all requests of sponsors and special guests.
• Monitor all credit transactions for box office and ensure resolution of all customer inquiries and maintain good relations with artists and dispatch team.
• Organize and distribute tickets left at Will Call
• Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness
• Establish and maintain effective work relationships with those contacted in the performance of required duties
• Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending Samford events
• Maintain a professional, neat and well-groomed appearance, adhering to LSW uniform requirements
• Other duties as directed.

Qualifications

• High school diploma or GED.
• Ability to lift at least 10 lbs. waist high.
• Ability to climb steps repeatedly.
• Ability to work varied shifts that include nights, weekends, and holidays.
• Ability to assist with set up of furniture for events, as directed.
• Ability to read small print as on tickets.
• Ability to maintain a positive, friendly attitude with diverse groups of people.
• Ability to remain punctual and dependable.
• Familiarity with using two-way radios.
• Stamina and ability to work long hours, when necessary.
• Excellent interpersonal and communication skills.
• Proficient in computer literacy.
• Possess a willingness to support Samford's mission and values.

Part time Benefits01 Do you have a High School diploma or GED?

• Yes
• No

02 Can you lift 10 lbs or more?

• Yes
• No

Required Question