Luxury Travel Coordinator/Concierge - Wagner Bespoke Travel : Job Details

A successful and growing boutique luxury travel advisory firm is seeking a hard-working, organized, and driven individual. The role will assist the team with routine administrative tasks such as quoting and booking travel, updating CRMs, creating and managing client itineraries. Attention to detail and strong work ethic are both essential in this role. There is a tremendous amount of volume and an ability to hit the ground running is necessary. Thankfully it's a very fun industry to work in.

Day to Day:

• Assist the team with administrative tasks such as quoting luxury hotels, air, and subsequently booking travel
• Updating database with client notes, travel details, and reviewing all client workflow
• Creating and managing client itineraries via AXUS
• Creating client facing quotes for trips, including detailed breakdown of various hotel options, tailored to each clients needs

The role will be both on site for 4 days and also remote (work from home).

Background:

This is a job that covers the ins and outs of the back-end booking process but NOT selling travel. Although the Founder is often out touring properties and meeting with suppliers, this role is for the person that the Founder and Operations Manager can count on to be on the computer and phone, making sure that the existing trip flows are running smoothly with the team. Potential travel perks are available after 6+ months (heavily discounted hotel stays, etc.)

Wagner Bespoke Travel is based in Los Angeles, CA. Clientele are nationwide, and inquiries/issues can occur at all hours as we have clients traveling all over the world. There is a rotating on call for weekend emergencies.

Job Requirements:

- Must live in Los Angeles

- Onsite 4 days a week in Santa Monica, CA

- Bachelor's or Advanced degree in Business, Accounting, Engineering, Science, Finance, Economics, or related discipline; OR 2 years of related experience (in addition to bachelors degree in another field).

- Weekend hours when clients are traveling and issues come up.

Job Skill Set:

- Experienced in Excel and Google Suite

- Strong attention to detail

- Comfortable with performing routine tasks

- Process driven

- Self motivated

- Proactive in coming up with solutions on the go as most items are time sensitive.

- Comfortable on the phone and emailing with foreign partners- both suppliers and hotel general managers abroad.

- Thrive in a fast paced environment

- Optional - experience with AXUS

Wish List:

- Understanding of ultra HNW luxury travel, destinations, hotel brands, and clientele.

- Eye for marketing, as newsletter, Instagram, and itineraries require a clean and sophisticated aesthetic.

** Not a role for aspiring or previous travel agents / advisors. Looking for someone that is not interested in

selling travel and thrives in a supporting role (the very much appreciated backbone of a successful company!)**

• Please note that the salary will vary based on factors including but not limited to experience, education, previous performance, etc. Although benefits are not in place at this time, it's likely they are implemented in the future as we continue to grow.
• Potential Bonus structure likely available.
• Salary will be dependent upon experience and expertise in luxury travel booking.
• In addition to those already in the travel industry, this is likely an ideal role for those looking to leave accounting, audit, bookkeeping, controller, programming, editor, compliance, and/or data analyst or data science.
• At this time there are no additional benefits offered, but the company is growing and this is a consideration for the future.