MAINFRAME WITH PRODUCTION SUPPORT - Info Way Solutions : Job Details

Hi Hope you are doing good, This is Kishore from Info Way Solutions; LLC We have job opening for the below requirement , the detailed Job description is given below: Kindly check the JD and share your views Tech Support Analyst (Mainframe with production support experience) Nashville, TN (Day 1 Onsite) We're looking for a Tech support analyst to: • Provide 24x7 Incident and Problem Management support of GWM Platforms. • Provide technical expertise to facilitate investigation of complex technical issues. • Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. • Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards-based methodology. • Facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions • Define workarounds for known errors and initiate process improvements • Maintain a knowledge database Your Expertise • Mainframe Developer Experience: Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve • Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer etc. • Experience in Production Support • Experience in change management and incident management tools. • bility to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up • bility to support multiple mainframe applications simultaneously. • bility to effectively run a triage call to resolve issues on time within SLA deadlines. • Proactive in identifying, escalating, and addressing project issues and risks • Experience in coordinating with offshore/onshore teams and delegating work • Excellent Problem solving skills and an Entrepreneurial Attitude • Excellent verbal and written communication skills • Meeting facilitation and discussion moderation skills • Strong organizational, interpersonal, and communication skills SUBMISSION FORM: •Legal Name as per passport: E-Mail Address: Best Contact Number: Work Authorization: LinkedIn Id: Date Of Birth (D.O.B): Undergraduate completion year: Post Graduate completion year (if applicable): Skype ID: Last 4 Digit SSN: Current Location: Relocation: Availability to start for Project: Available for In-Person Interview (Yes OR No): Passport Number Thanks & Regards Kishore| Infowaygroup.com | US IT Recruiter, Email: [email protected] Call: (925) ###-#### Work: (925)-###-#### Ext : 103 Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA -94538