Maintenance Technician - Waynesville Inn & Golf, Tapestry by Hilton : Job Details

JOB DESCRIPTION: Maintenance Technician DEPARTMENT: Maintenance Job Summary: The Maintenance Technician is responsible for the general maintenance and repairs in guest rooms, meeting spaces, back of the house and front of the house areas. Qualification Summary: Required Experience and Education: Two years of progressive experience in hotels or related fields Two years working in construction or general maintenance Experience using construction related tools and equipment Preferred Experience and Education: Current certifications as required by Federal, State or Local governing agents pertaining to trade requirements (HVAC, Pool Operation, etc) Door lock system experience Laundry room, kitchen equipment and overall hotel equipment repair experience Experience using Quore or other Hotel Maintenance related applications Experience with brand standards Travel: Less than 10% travel requirement. Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice Physical: Frequent sitting, standing, and moving about the facilities. Handling objects, products and equipment. Using keyboards and other office computer equipment. Occasionally push, pull and lift items weighing up to 50 pounds. Must communicate information and ideas so others will understand. Must observe details at close range. Other: Must speak English fluently. Must have excellent written and oral communication skills. Mathematical skills include basic math. Problem solving, reasoning, organizational abilities are often used. Ability to effectively multitask. Duties and Responsibilities:

• Adhere to all work order policies and procedures
• Maintain and repair all equipment in laundry, kitchen, guestrooms, events areas, restaurants, offices, and public spaces o Contacts Chief Engineer and coordinates with vendors for repairs needing professional expertise
• Repair air conditioning, refrigeration, plumbing and electrical fixtures to manufacturer's specifications
• Maintain work areas clean and organized
• Maintain and repair carpets, wall coverings, furniture, painted surfaces and appliances
• Change burned out light bulbs and make other cosmetic repairs as assigned
• Complete interior and exterior detailed cleaning assignments as needed
• Maintain chemical levels in automatic mechanical systems
• Maintain carts and proper storage and inventory of all supplies
• Repair irrigation or sprinkler systems, remove and install water heaters
• Report any unsafe conditions immediately
• Respond to employee emergency situations using information contained in M.S.D. sheets
• Participate in all inspections of life-safety systems including extinguishers smoke alarms etc. to maintain proper safety standards
• Follow the Preventative Maintenance program
• Handle guestroom maintenance requests in a timely and efficient manner
• Maintain files of and be familiar with all operational manuals and warranty agreements for equipment
• Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to Guest Services and/or the General Manager with findings
• Attend monthly all-employee meetings and any other functions required by management
• Attend fire drills and trainings
• Maintain key controls
• Conduct daily property tour of the hotel and exterior perimeter for debris and trash removal; Check the lighting and irrigation
• Interact with outside contacts: o Guests - to ensure their total satisfaction o Owners and/or Principals - regarding operational updates and current issues o Vendors - to resolve any vendor performance issues, etc.

o Regulatory agencies - regarding safety and compliance matters o Other contacts as needed (Professional organizations, community groups)

• Any and all other duties as assigned

Organizational Structure: This position reports directly to the Chief Engineer This job description is a general representation of the duties and responsibilities commonly found for this type of position. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the employer.