Maitre d' - ZUMA : Job Details

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations. Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill. Zuma, located at Four Seasons Hotel One Dalton Street, Boston is the 12th and the latest addition to the international collection. Nestled in the heart of Boston, in the Back Bay neighborhood, it inspires informal dining with Japanese izakaya concept. Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here's a summary of the fantastic benefits you can expect as part of the Zuma family:

• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Paid Time Off: Start with 10 days of PTO per year to relax and recharge.
• Career Growth: Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.
• Global Experience: Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.
• Family Meals: Enjoy complimentary daily family meals at our restaurant.
• Dining Discounts: Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.
• Referral Bonus Program: Earn bonuses for referring talented friends and colleagues to join our team.

POSITION PURPOSE: A Maître D is expected to assist the restaurant by welcoming guests and assigning tables to them, taking reservations, and ensuring that guests are satisfied. The Maître D will be the first point of contact of the guests when entering the restaurant. The Maître D may assist guests before their visit by booking reservations and giving them key information on the restaurant's menu and ambience. ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
• Always do your best to accommodate guests requests. Anticipate and service the guests' needs before requests are made.
• Control the flow of the dining room and constantly communicate with other managers as to when tables are needed back for the next reservations.
• Seats guests as needed to ensure reservation times are met and VIP guests are treated appropriately.
• Checking and handling guests that are dining for special occasions and creating an exceptional experience for them.
• Promote in house events.
• Work as a member of the restaurant team. Interacts with service crew in a positive manner. Takes initiative with leading the team to follow through on departmental policies and procedures, as trained.
• Actively communicates with the front of the house (FOH) and back of house (BOH) staff and management to guarantee all guests are taken care of.
• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Maintains the ambiance of the restaurant to include lighting, music, cleanliness, and hygiene.
• Follow proper time and attendance and uniform procedures.