Mallard Site Manager - New Horizon Family Health Services : Job Details

NEW HORIZON FAMILY HEALTH SERVICES, INC.

POSITION DESCRIPTION

JOB TITLE: Mallard Site Manager

DEPARTMENT: Clinical

SUPERVISOR: Nursing and Clinical Support Services Director

STATUS: Exempt

IMPORTANT NOTE

THIS DOCUMENT DOES NOT CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT

JOB SUMMARY

This position is responsible for coordinating all facets of clinical services and managerial support at the Mallard Office. Responsibilities include the following: ensuring New Horizon Family Health Services procedures for scheduling, task management, referrals and health information management are carried out effectively; facilitating multidisciplinary approach to excellent internal and external customer service and provider access for patients; ensuring continued education and direction for all staff in the development and promotion of a collaborative health care model that focuses on comprehensive medical care in a Patient-Centered Medical Home; and maintaining responsibility for day to day office management to promote service excellence.

DUTIES PERFORMED

* Serve as the liaison and communication channel for the Mallard Office.

* Respond to inquiries regarding the services provided at the Mallard Office; refer media calls and calls of a technical nature to CEO's Executive Assistant or other appropriate personnel.

* Assist with resolving customer service matters in a courteous, professional manner.

* Supervise and evaluate assigned support staff in a timely manner.

* Work with the Nursing and Clinical Support Services Director to provide initial and ongoing training to assigned staff.

* Supervise and evaluate assigned personnel.

* Ensure accuracy of information entered into the Electronic Health Record.

* Perform periodic quality and competency reviews on all work to ensure compliance with written Task Management, Health Information Management, Scheduling and Referral Processes, company policy, regulatory requirements and applicable law.

* Process leave requests of staff and oversee timekeeping functions in a timely and efficient manner.

* Ensures completion of the monthly office report. Forward to supervisor and/or CEO by the 10th working day of each month.

* Convene regular Mallard Office meetings and ensure attendance of all staff. Document items discussed and maintain a file of notes/minutes for reference. Address staff requests and/or concerns as appropriate.

* Address safety issues with appropriate persons in a timely manner.

* Participate in program/service evaluation activities; facilitate changes in provision of service based on Continuous Quality Improvement results.

* Ensure attendance of office staff at general staff meetings at designated locations.

* Maintains equipment in excellent operating condition (inside and out) and troubleshoots equipment issues with assistance from the IT and Facilities Departments.

* Monitor and incorporate input from employees in assessing staffing needs at the Mallard Office.

* Monitor distribution and timely processing of department workload on a daily basis.

* Collaborate with other managers in the ongoing development and implementation of necessary workflow processes.

* Promote working relationships between clinical staff and support staff that foster collaborative, service delivery, and mediate resolution of conflicts in the workplace.

* Maintain appropriate correspondence files and other files as directed.

* Demonstrate proficiency in the use of the electronic health record (EHR) as required to perform job duties.

* Adhere to schedules for work, lunch and breaks.

* Must hold all patient Protected Health Information (PHI) other patient personal information and agency information in confidence, in accordance with the attached Employee Confidentiality Statement.

* Actively participate in and comply with all aspects of the NHFHS Corporate Compliance Program, follow the Program Code of Conduct and obey all relevant laws, statutes, regulations and requirements applicable to Medicaid, Medicare and other State and Federal healthcare programs.

* Participate in preparation of the annual UDS report as needed.

* Participate in CQI, other internal committees, special projects/observances or other activities that promote improvements in organizational performance and/or advance the mission, goals and objectives of New Horizon Family Health Services.

* Performs other related duties as assigned by the NCSSD, CMO or CEO.

* Work directly with other managers/supervisors to manage shared staff, as applicable.

New Horizon Family Health Services, Inc. reserves the right to revise or change job duties and responsibilities as the need arises.

QUALIFICATIONS

Education

* Associate Degree in Business Administration, Health Care Administration or a related field preferred

Experience

* Three (3) years experience in healthcare setting

Other Requirements

* Functions with minimal direct supervision.

* Must be dependable and conduct him/herself in a professional manner.

* Demonstrates skill in use of personal computers, various programs and applications required to competently execute job duties.

* Demonstrates effective management skills.

* Has knowledge of the quality management process.

* Demonstrates ability to establish and maintain effective internal and external working relationships.

* Must demonstrate an above average ability to communicate effectively both orally and in writing.

* Must demonstrate the ability to exercise sound judgment and discretion.

* An effective communicator, with strong oral, written and presentation skills.

Benefits:

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

* Vacation plus holidays and sick leave

Optional Benefits which include:

* Medical (PEBA State Health Plan), Dental and Vision benefits

* Flexible Spending and Health Savings Accounts

* Voluntary Life Insurance

* Short Term Disability and Long Term Disability

* Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment

* Continuing education courses through SC AHEC

Mission:

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

Community:

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.